Feature 981 not working and some other issues.

[LizzyAnn]

[repost from

http://www.tek-tips.com/viewthread.cfm?qid=1511569&page=1

with more problems.. who knew?]


So, the phones here have been funky for about a week. When I finally thought the whole thing had been fixed, turns out some of the VMs aren't working. Everytime someone does a Feature 981, they get the "Log" option. The catch is, this only happens on about 1/2 of the phones.
Does anyone know how to change it so that it goes straight to their boxes?
(Or, more importantly, is there a way to tell if it's something else. Everything I know about this system I learned from Google, we have no manuals and the pdf ones I found aren't helping.)

On top of this, when people call in from the outside, they don't get the VMs of the phones that this is happening to.

And on top of all that, for some odd reason every phone goes to VM (the ones that work) or transfers up front to the Operator after 2 rings.

Somehow, this is all my fault; and I'm getting in trouble... and I'm not even the tech person here.

Please take pity on me and help.

 

[LizzyAnn]

How exactly do you reboot the stupid thing?

I really can't find a master button anywhere.

 

[CTCINY]

No master button. Pull the power cord out, give it 60 seconds, and then plug it back in.

What doesn't kill you only makes you stronger.

If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[LizzyAnn]

Which cord? There's a lot back there?

 

[gberger]

I think you should tell your boss that you're gonna screw up the system more then it is right now and that's a reason why he should pay for a tech visit.

 

[Dasheen]

pull the pwr cord

 

[DBrewsky]

On one of the wide boxes open the trap door on the bottom. You will see what looks like PC connections on the bottom side of the box. If you still can't tell, open the front hinged door, you should see a 3 1/2 inch floppy drive, this is the box you want. Pull the power plug on the bottom and wait a minute then plug 'er back in..

But, it does sound corrupted and you may have to reinitialize the whole thing..

As mentioned earlier, find a tech..

Where are you located? Maybe someone can remote into your system to take a look at it..


--DB

 

[pccal]

If you don't want to call in a tech to fix I would suggest you do a Re-install & program from scratch.
When you log in with your feature 983 & get to the screen that says MBOX AA OTHR press 1 & it will ask you for a password.(734678255) & press O.K. screen will now say Reset Data Base & you will press yes. It will default the whole system & you can re-program from scratch.

 

[LizzyAnn]

I was afraid it would come to that.
Thanks for all your help.