feature 871 on a BCM 400 v4.0 2

[parm2013]

Denied in admin

this is the reception set 221 on Port 401, with control sets all set to 221

 

[parm2013]

I have been able to program the button on the reception phone (221] through button programming in the element manager
But it still says access denied when I try to use it

As I have said, all the lines and all the sets are programmed with 221 as the control set

 

[curlycord]

Go into the service mode and make sure its set to Manual and not Off, see if that works.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[norstarboy125]

Parm, why are you starting a new thread about the same issue? Also it seems as though your having trouble with setting this up properly, maybe think of contacting a Nortel technician in the future.

Charm City Communications

http://www.charmcitycommunications.com

 

[parm2013]

Nor star boy

Would love to hire somebody

Thought it too small a job to program a button

Have a bcm 200 that works fine with this feature on a reception set the receptionist programmed it.

I understood that we are not to post jobs here.

 

[parm2013]

In the mean time all lines have 221 as control set. Yet 211 cannot use the F871

 

[curlycord]

I think Norstarboy meant call a local tech, not post on tek-tips for one.

What is the outcome to my post above?
Also looking under active seys and/or lines will show the control set in one of the columns.

Is it a 4.0 and not patched? it had issues and required a reboot to take programming.
reboot it regardless to see if fixes maybe.

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[parm2013]

Curly

I am just working on making that manual

 

[parm2013]

Curly

I cannot find anything in BEM that says service mode or any selection there that says set to manual (or similar sayings)

 

[parm2013]

curly

Thx

I went into Scheluded services and clicked on everything there

dropdown screens double clicking routing srv and ringing srv it had a selection for manual.



Thx for the directions