FDN for internal calls not going to voicemail

[waynehamm]

Hello,
I hope some one can help me out I'm having an issue with calls that are transfered from one set to another on the same switch will not go to voicemail but back to the person that transfered the call. If someone calls the DID number from the outside it will go to voicemail and if the DN is dialed from the Auto Attendant it goes to the voicemail as well.

Voicemail is Callpilot 201i

Example of two phones
TN 6 0
DATE
PAGE
DES
DES 55
TN 006 0 00 00
TYPE 3904
CDEN 8D
CUST 0
FDN 3200
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 28
XLST
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 3200
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 MCR 2200 2200 MARP
01 MCR 2200 2200
02 MCR 3200 2200
03 XMWK 1616 2220
04 SCR 2220 2220
CPND
NAME Allison Smith
XPLN 17
DISPLAY_FMT FIRST,LAST
05 SCR 3220 2220
CPND
NAME Allison Smith
XPLN 17
DISPLAY_FMT FIRST,LAST
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 1616
17 TRN
18 AO6
19 CFW 4 2220
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 1 SEP 2010

TN 014 0 00 02
TYPE 3903
CDEN 8D
CUST 0
FDN 1616
TGAR 0
LDN NO
NCOS 6
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1

POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU

GPUA DPUA DNDA CFXD ARHD CLTD ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0

HUNT 1616
LHK 1

PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0

KEY 00 SCR 2276 2276 MARP
CPND
NAME Phone Room

XPLN 17
DISPLAY_FMT FIRST,LAST

01 SCR 3276 2276 MARP
CPND
NAME Phone Room

XPLN 17
DISPLAY_FMT FIRST,LAST

02
03
04
05
06
07
08
09
10
11

12
13
14
15
16 MWK 1616
17 TRN
18 AO6
19 CFW 4

20
21 PRK
22 RNP
23 SSU 0000
24 PRS
25
26 CPN
27
28
29
30
31
DATE 19 JUL 2010

 

[johnpoole]

what is your transfer recall timer set to? check that and your rdr data.. either can be used to set up your senerio

john poole
bellsouth business
columbia,sc

 

[waynehamm]

How do I find the transfer recall timer?
The RDR_DATA is

TYPE RDR_DATA
CUST 00
OPT CFF CFRD PVCD CWRD
FNAD FDN
FNAT FDN
FNAL FDN
CFTA NO
CCFWDN
CFN0 4
CFN1 4
CFN2 4
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3

 

[waynehamm]

Sorry for my ignorance but for transfer recall timer is the below what you are looking for? Also I tried this (Was rtim 30 30 30) but I was told it will only work for 2250 console.

ld 21
REQ: prt
TYPE: tim
TYPE TIM_DATA
CUST 0
TYPE TIM_DATA
CUST 00
FLSH 45
PHDT 30
DIND 30
DIDT 14
LDTT 6
BOTO 14
DBRC 60
RTIM 60 30 30
ATIM 0
AQTT 0
ADLD 0
NFNA 0
HWTT 300
NIT 8
FOPT 14

 

[GHTROUT]

Correct, the RTIM 60 30 30 only applies to Attendant extended calls. Post your CDN 1616 and the actual Mail queue that the CPO Agents are in. That was a question I was not an expert in.

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[waynehamm]

I have tried to change the HUNT and FDN to both 1617 which is the express messaging and also 5500 which is the ACDN of the Callpilot. Its weird that if you dial the extension from the Auto Attendant or use their DID it does go to voicemail.

Here is more info on the CDN 1616
REQ prt
TYPE cdn
CUST 0
CDN 1616
TYPE CDN
CUST 0
CDN 1616
FRRT
SRRT
FROA NO
UUI NO
MURT
DFDN 5501
CEIL 2047
OVFL NO
TDNS NO
AACQ YES
ASID 16
SFNB 16 17 18 19
USFB
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047

REQ prt
TYPE acd
CUST 0
ACDN 5501
TYPE ACD
CUST 0
ACDN 5501
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 0
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE


TN 9 0
DATE
PAGE
DES
DES CALL
TN 009 0 00 00
TYPE 2008

CDEN 8D
CUST 0
FDN

TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU

XLST
CLS UNR FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD

ICDD CDMD LLCN MCTD CLBD AUTU

GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5500 0 5601
AGN
01 SCN 5701 2200 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 13 JUL 2010

 

[GHTROUT]

The Agents are in Queue 5500, yet the DFDN is pointing to 5501. That is beyond my pay grade I guess.

Create a CDN that DFDNs to 5500, then set the FDN to that new CDN.

I'm guessing here cause I do not have a CP system to look at.

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[GHTROUT]

I would still like to know how the CDN should be built.

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[waynehamm]

Well, I created an CDN 2400 and pointed the DFDN to 5500. Now if I call through the DID it just rings, from the AA it just rings and when transfered it goes back to the person that did the transfer like before.

 

[GHTROUT]

What software relase is the PBX?

LD 22
REQ ISS

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[GHTROUT]

Try this:

In the LD 15 RDR, set these:

MDID YES
NDID YES
MWFB YES


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[waynehamm]

Call Server / MAIN CAB
Version 2121
Release 3
Issue 00 +


I made the changes to
MDID YES
NDID YES
MWFB YES

and I'm still getting bounced back.

 

[GHTROUT]

It reminds me of a time I replaced a Rolm with a Nortel. Users pressed Conference to transfer, but rather than waiting for an answer, they just pressed it again, keeping the call on their own phone. They thought the call was coming back to them but it actually never left. I gave them CLS ARHA and intructed them on "Transfer" vs. "Conference"

Another thought is the softkeys on the telephones are not matched with the software of the PBX - a FDLU L S C U (the TN) might fix it.

Lastly, is Park getting used somehow where the user means to use Transfer or Conference.



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[waynehamm]

Sorry for the long delay in answering. I have run some tests today to see what happens when I try different things.

Transfer to 1616 - allows me to get the message asking for mailbox.

On the phone Im transfering to busy the two DNs and then transfer and it goes to the mailbox.

Set CFW to 1616 and it goes to voicemail

Changed the FDN to another DN and it bouces back to the Reception. When calling from internally without an external caller it forwards to the programmed DN.

I hope these tests might help troubleshoot this issue.