Fax will not pick up outside call (OPT 11c)

[nvrmaried]

I created a analog line using a DID for a fax machine. The machine will pick up an internal call (4 digit DN), but when it receives a call from the outside it will not pick up. I noticed that the external call has a different ring. It is faster than the internal ring. Has anyone seen this before and does anyone have any advice?
Fax=Xerox Workcentre M20i

Thank you,

Steve

REQ: prt
TYPE: 500
TN 23 13
DATE
PAGE
DES

DES SHPFAX
TN 023 0 00 13
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 7482 0 MARP
CPND
NAME SHIPPING FAX
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 12
LDN NO
NCOS 7
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD LPD XHD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD SHL ABDD CFHD
USRD BNRD OCBD RTDD FAXD
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR SSU 0000
DATE 18 JUN 2009

 

[GHTROUT]

You have distinctive ringing turned on for DID. This post addresses the issue and what you can do:

thread798-1543075

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[nvrmaried]

GHTROUT thank you for your reply. From what it sounds like, it is all or nothing. Our users are too used to the distinctive ring to shut it off for everyone. In our environment only supervisors have display phones. I was hoping I could have done it at the TN level.

Steve

 

[crac74]

Does CLS FAXA change something to your problem ?

 

[GHTROUT]

Personally, I would blame the fax machine, since it should be smart enough to answer distinctive ring. I'd call the dealer or Xerox - they have certainly seen this problem before and will continue to see it forever.

[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[strmwalker]

does the fax machine have a setting on it for how many rings
before it answers if so set to one ring and see if that works for you if not seeing how the people wants to have
distinctive ring get them a fax line from your local
phone company that does not go thru the pbx and see how
they like the monthly charge for that line compared to
the distictive ring my bet they get rid of distinctive ring

no problems only solutions

strmwalker

 

[nvrmaried]

crac74 - I tried your suggestion, unfortunately it did not work.

GHTROUT - I have contacted Xerox and I am waiting to hear back from them. I have other machines that have a setting for this, but was unable to find it on this model.

strmwalker - I was hoping to not use a pots line. The hundreds of people that would be effected makes changing the distinctive ring impossible. I always wondered why people would not answer outside calls anyway. But I always lose that argument.

Thank you all.

Steve

 

[johnpoole]

i've had this problem before.. when you have drng yes on the rdb, you get by default one short one long.. fax machines are a problem.. if you change the ftc to be one long and one short, you still get a unique ring.. and fax machines answer the call..

either that or turn off drng on the route

john poole
bellsouth business
columbia,sc