Fax says transmit OK but gets redirected to another fax ?

[altolabado]

We have experienced this scenario lately -when we fax something out on our fax (#4392) that the fax gets routed to a different fax machine in the same building on another floor & not to the fax # we've sent it to.
Digits entered are 16 (auth code initialization) then 200 (code for dialing out LD) then 011332332124 a legitamite international #, however it is more so a user error where if 9 is not entered between 200 and 011 it will automatically tell the
user the fax was transmitted OK and be re-routed to the other machine somewhere on teh 3rd floor, rather than in Austria. Is there something in the programming (classes of service) that I can disable this re-routing, so it will not show up 'OK' and be sent
to another fax in the building.

Thanks Guys

 

[Nortellian]

is it going to ext. 0113 when a 9 is not answered. if this is the case I don't think there is anything you can do.

 

[johnpoole]

the fax will always say sent ok, just means some fax machine answered, the auth code could be removed which would help with user error but not solve it

john poole
bellsouth business
columbia,sc