Fax "tones" on Express Messaging 1

[StephenWyker]

Can you make it so you don't hear the voicemail on the express messaging port? it seems to screw with the G3 faxes .... I tried 4 different fax machines to fax in, and only older, non-g3's wanted to send ... any thoughts?

 

[biv343]

On the BCM 50 or BCM 4.0, you can select "fax only" from the mailbox options (if you have the fax keycode on the system). On BCM 3.5 through 3.7, it takes a call to Nortel to have them get into the backend of the voicemail and manually configure the lines as fax only.

 

[StephenWyker]

Me being an end user, I doubt nortel will talk to me.

 

[biv343]

You can have your vendor open the case for you - it doesn't take them very long to do. They will need remote access to the system.

 

[jchochola]

Here is what I got from our Nortel Techs:

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Instructions to turn the "Fax Only Express Messaging Line" feature on:

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If a particular mailbox needs to use its express messaging line to receive fax only, you can to set it so that when calling the line, a fax calling tone is heard as soon as the line is answered. This is provided to deal with the fact that some fax machines will hang up if they detect anything other than a fax tone.

To turn this feature on, follow the steps below:

1) On the BCM, open a command prompt. (Start, Programs, Accessories, CommandPrompt).

2) At the prompt, enter "f:" to change to the drive where NvmUtil.exe is located.

3) Type "cd \program files\nortel networks\voicemail" to change to the directory where NvmUtil.exe is located

4) Type "NVMUtil flashtlk". You will be presented with a set of commands available through NVMUtil (see below)

F:\ >nvmutil flashtlk
Nvmutil: Logon Successful rc=1(0x1)
Norstar Voice Mail Utility
--------------------------
List Files: L1=CLID.45 L2=COS.45 L3=DIAL.45 L4=MBXPROF.45
L5=MTACHKPT.45 L6=NETDIR.45 L7=OCSCHKPT.45 L8=SYSCFG.45
L9=SYSDIR.45 L10=TREEDEF.45
Reports:
rep2= Mailbox Report rep9= CCR Usage
rep10= Port Usage rep11= Sys Config
rep12= Fax Requests
Utility Commands:
mime= Convert mime log= Log file size
au= Add User mscb= Modify SysCfg Basic
du= Delete User lc= List Cabinets
ac= Add Cabinet dc= Delete Cabinet
lf= List Files in a Cabinet af= Add File
df= Delete File dmbx= Delete msgs
lmbx= List the contents of a Mailbox omaud= Do an om audit
ombox= Display oms for a mailbox shutdownnvm= Stop Voice Mail
debug= View and change debug flags
listoptions = list installed options
modifyminmsglen = modify minimum call answering message length
togglexpressmsgline = toggle xpress msg line between fax only/voice+fax
Network Troubleshooting:
netcfg = network configuration info useful for vpim field support
gethostbyname = find IP address from hostname
gethostbyaddr = find hostname from IP address
To quit, Press 'q'.
Command?

5) At the NvmUtil "Command?" prompt, type togglexpressmsgline

6) Enter the mailbox number for which the express messaging line is to be Fax Only.

7) Verify that NvmUtil shows the following:

Command?togglexpressmsgline

->Toggle Express Messaging Line for:

Mailbox Id?243
Mailbox 243's Express Messaging Line is now fax only.

Command?


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To turn this feature off, follow the same steps above. The express messaging line will be toggled back to Voice and Fax:


Command?togglexpressmsgline

->Toggle Express Messaging Line for:

Mailbox Id?243
Mailbox 243's Express Messaging Line is now voice and fax.

Command?



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How To Test CR Q00877810-02

Using CallPilot Manager, add an express messaging line to a mailbox.
In Unified Manager change the Prime Set DN for the line to be your Voicemail DN (Use F985 to find your VM DN), also ensure that this line is not set to appear, or ring on any sets.
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With fax messaging NOT available:

1) From an external phone, call the express messaging line and verify that you hear the mailbox greeting.

2) On the BCM, open a command prompt. (Start, Programs, Accessories, CommandPrompt). Enter "f:" to change to the drive where NvmUtil.exe is located. Type "cd \program files\nortel networks\voicemail" to change to the
directory where NvmUtil.exe is located. Type "NVMUtil flashtlk". You will be presented with a set of commands available through NVMUtil:

F:\ >nvmutil flashtlk
Nvmutil: Logon Successful rc=1(0x1)
Norstar Voice Mail Utility
--------------------------
List Files: L1=CLID.45 L2=COS.45 L3=DIAL.45 L4=MBXPROF.45
L5=MTACHKPT.45 L6=NETDIR.45 L7=OCSCHKPT.45 L8=SYSCFG.45
L9=SYSDIR.45 L10=TREEDEF.45
Reports:
rep2= Mailbox Report rep9= CCR Usage
rep10= Port Usage rep11= Sys Config
rep12= Fax Requests
Utility Commands:
mime= Convert mime log= Log file size
au= Add User mscb= Modify SysCfg Basic
du= Delete User lc= List Cabinets
ac= Add Cabinet dc= Delete Cabinet
lf= List Files in a Cabinet af= Add File
df= Delete File dmbx= Delete msgs
lmbx= List the contents of a Mailbox omaud= Do an om audit
ombox= Display oms for a mailbox shutdownnvm= Stop Voice Mail
debug= View and change debug flags
listoptions = list installed options
modifyminmsglen = modify minimum call answering message length
Network Troubleshooting:
netcfg = network configuration info useful for vpim field support
gethostbyname = find IP address from hostname
gethostbyaddr = find hostname from IP address
To quit, Press 'q'.
Command?

Verify that the togglexpressmsgline command is NOT available. When Fax is available the togglexpressmsgline command appears right after modifyminmsglen command.

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With fax messaging available:

1) From an external phone, call the express messaging line and verify that you hear the mailbox greeting.

2) On the BCM, open a command prompt. (Start, Programs, Accessories, CommandPrompt). Enter "f:" to change to the drive where NvmUtil.exe is located. Type "cd \program files\nortel networks\voicemail" to change to the
directory where NvmUtil.exe is located. Type "NVMUtil flashtlk".

F:\ >nvmutil flashtlk
Nvmutil: Logon Successful rc=1(0x1)
Norstar Voice Mail Utility
--------------------------
List Files: L1=CLID.45 L2=COS.45 L3=DIAL.45 L4=MBXPROF.45
L5=MTACHKPT.45 L6=NETDIR.45 L7=OCSCHKPT.45 L8=SYSCFG.45
L9=SYSDIR.45 L10=TREEDEF.45
Reports:
rep2= Mailbox Report rep9= CCR Usage
rep10= Port Usage rep11= Sys Config
rep12= Fax Requests
Utility Commands:
mime= Convert mime log= Log file size
au= Add User mscb= Modify SysCfg Basic
du= Delete User lc= List Cabinets
ac= Add Cabinet dc= Delete Cabinet
lf= List Files in a Cabinet af= Add File
df= Delete File dmbx= Delete msgs
lmbx= List the contents of a Mailbox omaud= Do an om audit
ombox= Display oms for a mailbox shutdownnvm= Stop Voice Mail
debug= View and change debug flags
listoptions = list installed options
modifyminmsglen = modify minimum call answering message length
togglexpressmsgline = toggle xpress msg line between fax only/voice+fax
Network Troubleshooting:
netcfg = network configuration info useful for vpim field support
gethostbyname = find IP address from hostname
gethostbyaddr = find hostname from IP address
To quit, Press 'q'.
Command?

Verify that the togglexpressmsgline command is available and appears right after modifyminmsglen command.

3) Enter the togglexpressmsgline command in NvmUtil; enter the mailbox number XXX when prompted (it must be the mailbox number to which you added an express messaging line). Verify that NVMUtil responds by showing
"Mailbox XXX's Express Messaging Line is now fax only" on the screen.

4) From an external phone, call the express messaging line and verify that you now hear the Fax calling tone right away.

5) From an external fax phone, call the express messaging line and verify that you can send a fax to the mailbox.

6) From a command prompt, start "NVMUtil flashtlk". Verify that the togglexpressmsgline command is still available.

7) Type the togglexpressmsgline command in NvmUtil; enter the mailbox number XXX when prompted (it must be the mailbox number to which you added an express messaging line). Verify that NVMUtil responds by showing
"Mailbox XXX's Express Messaging Line is now voice and fax" on the screen.

8) From an external phone, call the express messaging line and verify that you hear the mailbox greeting.


System Automatic Reboot: Yes

 

[Philbert221]

what if the express messaging line for fax and the indidual's voicemail share the same mailbox?

 

[callpilot]

As long as you have fax capabilities the extension will perform both voicemail and fax answering.
After the voicemail greeting there is a message that tells a fax to "transmit now". The fax you are using to send must be able to pause long enough to get through the messages.
I did not set the "fax only" option.
Thanks
Larry