Fax problem

[polarman]

We just recently brought an Opt 81C online. We are cutting over our buildings one at a time. My problem is I can send and receive faxes between fax machines that are behind our pbx but I cant receive faxes from anyone outside our pbx. I can send faxes outside our pbx. We are connected to a SL-100 over PRI trunks. I can't seem to find anything in LD 10 to resolve the problem. Can it be the SL-100? Thanks for the help.

 

[cmawbey]

have you looked in the IDC tables in LD49


Colin

 

[polarman]

The IDC option is not even enabled for our switch in LD 15 so we don't have any tables built. Is there something I need to do here?

 

[PERRYPJ]

WHAT DID NUMBER DO YOU HAVE ASSIGNED TO THE FAX

OLD ROLMEN WORKING ON NORTELS

 

[PERRYPJ]

FORGOT, ARE YOU RECIEVING CALLS ON THE REST OF THE DID'S ASSIGNED TO DIGITAL SETS

OLD ROLMEN WORKING ON NORTELS

 

[polarman]

The DID is 8509 and yes all digital sets work fine. I have three fax machines with this problem.

 

[wolfi24]

Do you have a CFW enabled ? Please post the TN

 

[polarman]

Remember I can fax out and within our switch. Here is our TN printout.
DES 3180F
TN 004 0 13 00
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 8509 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD C6D CNID CLBD AUTU
ICDD CDMD PRMD PHTD PCWD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD SHL ABDD CFHD
USRD BNRD OCBD RTDD RBDD RBHD FAXD PGND FTTC
PLEV 02
AACS NO
DATE 9 MAY 2003

 

[Nortellian]

plug a analog set into jack and use your cell phone and call the analog set. This way you'll at least know if 8509 is receiving calls from outside the system.

 

[Nortellian]

Put 8509 on a digital set and see if it can receive calls from outside the system.

 

[polarman]

I can receive calls on a digital set with 8509. I can also receive a call from my cell phone on the fax machine if I pickup the handset on the fax machine. The issue seems to be trying to connect one fax to another.

 

[polarman]

I can receive calls on a digital set with 8509. I can also receive a call from my cell phone on the fax machine if I pickup the handset on the fax machine. The issue seems to be trying to connect one fax to another from outside the switch. I'm stumped.

 

[Reusser]

I am assuming the fax answers and does the handshake and somehow fails during ir after the handshake.

With this assumption i would guess you have a voice quality problem on the T1 the DIDs are coming in on - Is your Clock set and tracking, are you getting any slips or BPVs. on a voice call do you hear clicks etc.

Since inhouse works, it has got to be something with trunking or intergroup problems. These would usually show up as bug, err, and aud errors.

give us the whole picture if you can. Loop of T1, clock source, any slips etc. Fax is on loop 4 do you have all your faxs on loop 4? etc....

 

[wolfi24]

How about Clock in PRI ?

 

[Reusser]

LD 60
SSCK 0

you need a clock source pri or not. the Dchannel may not come up or sometime fail if no clock source.

 

[wolfi24]

I agree with Reusser , you should your Clock In PRI .
IF you not have clock its impossible the synchronism.

 

[StoneColdphoneman]

Did you try to change cable pare from switch room to fax machine it may be bad cable ?

Art

 

[polarman]

Our clocking is coming from the SL-100. We are not getting any errors. I do have a fax on another loop and that fax doesn't work either.
Reusser-fax machines never answer but they are all set to auto answer.
Here is a trace on an incoming fax.
.10:51:38 15/05/2003
IDLE TN 004 0 13 00

.10:51:46 15/05/2003
ACTIVE TN 004 0 13 00
ORIG 018 03 TIE RMBR 0 3
TERM 004 0 13 00 MARP 0 8509 500
TDTN 0 SLOT 13 PTY SLOT 13
DIAL DN 8509
MAIN_PM RING AUX_PM
TALKSLOT ORIG 13 TERM 13
QUEU CAD
CALL ID 0 329

---- ISDN PRA CALL (ORIG) ----
CALL REF # = 2812
BEARER CAP = VOICE
HLC =
CALL STATE = 7 CALL RCV
CALLING NO = XXX-XXX-5999
CALLED NO = 8509

PDCA 1 PAD 0 0 PCML MU MU

.10:52:46 15/05/2003
IDLE TN 004 0 13 00

.10:52:48 15/05/2003
ACTIVE TN 004 0 13 00
ORIG 004 0 13 00 MARP 0 8509 500
TERM NONE
TTR 020 1 15 01
RCVR 79 SET 15

DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
QUEU DIAL
CALL ID 0 328

.10:53:04 15/05/2003
ACTIVE TN 004 0 13 00
ORIG 004 0 13 00 MARP 0 8509 500
TERM NONE
TDTN 0 SLOT 13 PTY SLOT 13
DIAL DN NONE
MAIN_PM REOR
TALKSLOT NONE
QUEU DIAL
CALL ID 0 328

.10:53:20 15/05/2003
LOCKOUT TN 004 0 13 00

.10:53:28 15/05/2003
IDLE TN 004 0 13 00

 

[Reusser]

check the polarity of the fax line at the jack - some machines will not answer if the polarity is wrong.

or you could just try reversing it on the MDF

 

[jgideon]

if the line is othrwise good, but the faxes won't answer, it is possible that they don't recognize the ring pattern. I don't know how to change it, but that is a problem I've had elsewhere. I don't recall if you specifically said if you heard ringing when an analog device is plugged in. Is there a ring generator on the shelf/loop? (I don't work with the 'big' swtiches that often, so someone else will have to correct me.)