Fax problem

[polarman]

We just recently brought an Opt 81C online. We are cutting over our buildings one at a time. My problem is I can send and receive faxes between fax machines that are behind our pbx but I cant receive faxes from anyone outside our pbx. I can send faxes outside our pbx. We are connected to a SL-100 over PRI trunks. I can't seem to find anything in LD 10 to resolve the problem. Can it be the SL-100? Thanks for the help.

 

[Reusser]

Good point - if you have distinctive ring turned on on the route the fax may not recognize the ring. print route in LD 21 and look for prompt DRNG shortly after timers. if it is yes set to no.

 

[polarman]

Well you were right. It was DRNG in the route was set to yes. I set it to NO and it started working. Thanks a lot for all the help. I just found this site and it has some great techs on here.