nortelopt61
Technical User
Hello Everyone,
Cs1000 rel 6
We recently starting having a issue with faxes, modems, credit card terminals failing randomly. I have checked the devices, tried different cards etc. Had carrier check circuits etc. and have come up empty. What I do know is I can swap a fax that is failing to send and receive out with a older model and 99.9 % of the faxes will go through. I have reached out to our PBX vendor for their assistance and they are looking into the problem as well.
I have tried things such as:
cls faxa and/or cls mpta.
Also check the fax machine programming as you may have to limit the maximum transmission rate. Without any difference.
This is only affecting outside faxes (not internal fax to fax). They are going out over PRI's and we have checked and we nor the carrier are seeing any issues there.
Vendor is wondering if a patch installed about 2 months ago could be causing the problem.
Cs1000 rel 6
We recently starting having a issue with faxes, modems, credit card terminals failing randomly. I have checked the devices, tried different cards etc. Had carrier check circuits etc. and have come up empty. What I do know is I can swap a fax that is failing to send and receive out with a older model and 99.9 % of the faxes will go through. I have reached out to our PBX vendor for their assistance and they are looking into the problem as well.
I have tried things such as:
cls faxa and/or cls mpta.
Also check the fax machine programming as you may have to limit the maximum transmission rate. Without any difference.
This is only affecting outside faxes (not internal fax to fax). They are going out over PRI's and we have checked and we nor the carrier are seeing any issues there.
Vendor is wondering if a patch installed about 2 months ago could be causing the problem.