Fax Machine

[Quadzi]

Ok, so I have a Fax machine that logs in to a new queue (8802) on a Meridian 81c. If I call the queue directly, through the 800# pointing to it, or the DID of the phone itself, it just rings. If I pick up the phone I can talk to the other party, but it never rings on the fax machine itself. I've tested this w/ both a known working analog handset and the fax machine in question and it's definately the line or the queue, not the machine itself. Below is the setup for both the queue and the line itself. Any help would be appreciated.

DES 0
TN 004 0 10 10
TYPE 500
CDEN 4D
CUST 0
DN 5584 0 MARP
CPND
NAME CONTRACT FAX
XPLN 12
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 15
LDN NO
NCOS 3
SGRP 0
RNPG 0
XLST
SCI 0
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRA CWD SWD MWD LPD XHD CCSD LND TVD
CFTD SFD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTA CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
SHL ABDD CFHD
USRD BNRD OCBD RTDD FAXD PGND
PLEV 02
SPID NONE
PRI 01
AACD NO
AACS NO
FTR ACD 8802 3913
AGN
DATE 18 DEC 2006


NACT REQ: ****
OVL000
>ld 23 ACD000
MEM AVAIL: (U/P): 5282648 USED: 1369255 TOT: 6651903
DISK SPACE NEEDED: 254 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED)
ACD DNS AVAIL: 903 USED: 97 TOT: 1000
REQ prt TYPE acd CUST 0 ACDN 8802
TYPE ACD
CUST 0
ACDN 8802
MWC NO
DSAC NO
MAXP 15
SDNB YES
BSCW YES
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW
FNCF
NO
FORC YES
FCFT 2
SPCP YES
OBTN NO
CWTH 1
NCWL NO
BYTH 4
OVTH 0
TOFT NONE
HPQ
NO
OCN YES
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML NO
RDNA NO
ACNT
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

 

[GHTROUT]

If you plug a traditional analog phone in place of the fax ,machine, make sure the phone rings - in other words, could the card or ring generator be part of the prob.

The try it two ways: Internal - then external - to see of Distictive Ringing (it may not be active at all of course) might be a cadence the fax machine can't respond to.







GHTROUT.com | FAQs | Recent Replies

 

[Quadzi]

I did place an analog test phone (known good) in the fax machine's place and it didn't ring either.

I've tested it logged in to the queue, no ring, but if you pick up, the caller is there.

I've tested it logged out of the queue and calling the DID externally. Again, no ring, but caller is there when you pick up.

I've also tested it logged out and calling the DID and extension from an internal phone. Same results.

 

[GHTROUT]

Look at the inside of your IPE shelves and take note of the power card(s) off to the left of the line and trunks cards.

If you see two distinct power cards, one will be called Ring Gen(erator)

If you see it, your analog line card is bad, if you do not see the ring generator, no ring will be generated of course.





GHTROUT.com | FAQs | Recent Replies

 

[SL1M1]

Try setting FAXA in CLS or swap over FALC Card during a quiet period
Cheers!!

 

[dcrocker22754]

I agree with GHTrout. If you are missing the ring generator, the ringer on the ohone will not ring. It rings, you just wont hear it. Fax machine requires that the ringer be tripped before it will answer or can be answered.

Benjamin Crawford
Presidio Corp
Richmond, VA

 

[KE407122]

Turn off forced answer on that queue

LD 23

FORC---NO


Happy New Year

KE407122

 

[acewarlock]

If your calling and can manually answer the line, then the problem is as stated by GHTROUT and dcrocker22754. the phone is not getting and RING Voltage. You can do all the programming you want, but no Voltage / no ring. You either don't have a ring Gen on that shelf or the 500 card port is bad.