We are having problems with setting up the outgoing faxes.
We are in the process of switching to Avaya Aura 6.2 from CC 7.0, have it on the test site right now. According to what we've been told the agents should be able to use the AAAD to receive the fax contacts, and to send the replies out (as faxes). Right now we can receive the faxes in AAAD but we can not fax out.
The vendor suggested a couple of solutions but they involve additional software on the agent's desktop for sending the faxes out, and that defeats the purpose of AAAD as a tool that integrates different modes of communication. There was also a suggestion that we need the fax server to send the faxes out.
So the question I have is - has anybody got this working? Do you need some additional drivers/fax servers/etc. to send the fax out using the AAAD or the AAAD should be enough?
Additional info - we have Aura 6.2 with CS1000 (non-sip setup), and the fax is being processed (at least coming in) by the CallPilot.
We are in the process of switching to Avaya Aura 6.2 from CC 7.0, have it on the test site right now. According to what we've been told the agents should be able to use the AAAD to receive the fax contacts, and to send the replies out (as faxes). Right now we can receive the faxes in AAAD but we can not fax out.
The vendor suggested a couple of solutions but they involve additional software on the agent's desktop for sending the faxes out, and that defeats the purpose of AAAD as a tool that integrates different modes of communication. There was also a suggestion that we need the fax server to send the faxes out.
So the question I have is - has anybody got this working? Do you need some additional drivers/fax servers/etc. to send the fax out using the AAAD or the AAAD should be enough?
Additional info - we have Aura 6.2 with CS1000 (non-sip setup), and the fax is being processed (at least coming in) by the CallPilot.