Fault and Performance Manager Problem

[Vasiliy]

Are there any Integrated Management specialists in the forum? I need some help...

I've got the problem with Integrated Management 3.1 software: I try to use Fault and Performance Manager application with S8700 but always receive an exception "Unable to collect Call processing data from...". Button "Refresh Alarms/Errors" works with no problem but when I press "Refresh Configuration" I receive the message "Connection failed: server didn't respond". MSA works fine with the same login/password.

Thanks for any help

 

[micromyth]

Vasiliy.

Make sure you have given shell access on the switch login if it is Linux based (i.e. Not G3 or IP600) Also set the product id of the switch in Linux as a 10 digit number beginning with 1.

productid -p 1234567890

Also try the command in Linux on the Sysman server

#CollWork CollectAllConfig switchname and check for errors