Fancy Norstar Software needed for call center - HELP! 3

[DigitalMind]

Hi all,
although i've always been reading, it's been a while since I've needed to pick your genius brains.

One of my biggest customers has bought an existing company that has a NEC phone system. On their existing NEC, they have software so that when a call comes in on that extension, the customer information from the caller-ID pops up along with it on the computer of the person who answered it.

I need to replace this function on a 0X32 Norstar with 7.1 software and a NAM. Could someone PLEASE point me in the right direction for software to pull this off ??

HOW oh HOW do I get someone's pc to read the caller-ID of the answered call and open a specific account ?!?!

I'm worried I will be told this is impossible, although not surprised.

As always, thanks for any and all idea's, suggestions, and pointers...

 

[stevethephoneman]

It's TAPI, you might look at CTA (Computer Telephy Adaptor).

 

[DigitalMind]

Thanks Steve !
Any software in particular to go with the CTA ?

 

[hawks]

Take a look here

http://www2.nortel.com/go/product_content.jsp?segId=0&catId=N&parId=0&prod_id=33720&locale=en-US

 

[iggy68]

I've got a couple of problems that I was hoping you guys could give me a hand with. As part of a downsizing, I have just moved a client's network and MICS v4.1 to a smaller office location and have bumped into a couple of problems which may be simple for those of you that do Norstar daily:

1) I have AA set up and all extensions have CFNA working properly to their VM boxes except for one holdout which rings back to the AA instead of the VM. This extension does go to VM if forwarded.

2) Customer has 10 CO's, each of which has a single appearance on a single phone. How can I get these to forward to the appropriate VM box if the CO is busy.

Thanks for any help you can offer...
Dave

 

[iggy68]

oops, sorry, please disregard previous post

 

[HUCHIMAMA]

I have used convertec they have a great product for screen pops. Go to

http://www.convertecinc.com

here you can view demo of their products.

Support Our Troops

 

[DigitalMind]

Thanks everyone, keep'em coming if you have other software options !!!

 

[hawks]

These were all Nortel approved, you can look in any of the areas but go down the page and click on Screen Pop and take a look.

http://www.nortel.com/products/compatible/index.html

 

[DigitalMind]

Thanks guys, as always you have really come through for me. I have made my quote, and now I play the waiting game until I get the OK.

I've been installing Norstar's for over 10 years, and whenever I get stumped or forget something, someone here is always there to help. I really appreciate it.