OK..This one has got me stumped so I have to ask.
I have a ACS 4.0 308EC, 400 board and a partner messaging 7.0 with a 6 port card.
Having said that, here is the question. Is there any way, even off the wall way, that the system could be calling 911 direct to the local police randomly.
Dial tone is provided by Comcast/cable modem. Calls are made to 911 at sometimes different times of day but mostly after midnight. Started with only one line but now seems to be from any of the 8 lines per the caller ID police report. Most of the time the building is empty.
What I have done so far.
Eliminated the alarm panel, disconnected both circuits[ pri & backup] for 5 days, 911 calls still came into the police.
The modem that the dial tone comes from is in a secure closet. The Fax machine line does not go in to the ACS[ stand alone]
I removed the speed dial allowed list default position 01 that dials allowed 911 calls even though NONE of the extensions are restricted. I checked every set to be sure that someone had programed a speed dial button to dial 911 and possibly a button would stick at times. I have restricted the last 2 ports in the messaging Px 36 & 37 in # 401 for inside only [2]
At this point I'm sure that the problem is with Comcast although they will not admit it. Could someone be trying to hack Comcast circuits and that would cause a false 911 call to be made.
Any help or suggestions from anyone out there!!!!
I have a ACS 4.0 308EC, 400 board and a partner messaging 7.0 with a 6 port card.
Having said that, here is the question. Is there any way, even off the wall way, that the system could be calling 911 direct to the local police randomly.
Dial tone is provided by Comcast/cable modem. Calls are made to 911 at sometimes different times of day but mostly after midnight. Started with only one line but now seems to be from any of the 8 lines per the caller ID police report. Most of the time the building is empty.
What I have done so far.
Eliminated the alarm panel, disconnected both circuits[ pri & backup] for 5 days, 911 calls still came into the police.
The modem that the dial tone comes from is in a secure closet. The Fax machine line does not go in to the ACS[ stand alone]
I removed the speed dial allowed list default position 01 that dials allowed 911 calls even though NONE of the extensions are restricted. I checked every set to be sure that someone had programed a speed dial button to dial 911 and possibly a button would stick at times. I have restricted the last 2 ports in the messaging Px 36 & 37 in # 401 for inside only [2]
At this point I'm sure that the problem is with Comcast although they will not admit it. Could someone be trying to hack Comcast circuits and that would cause a false 911 call to be made.
Any help or suggestions from anyone out there!!!!