Failed Transfer Forward 1

[iMLO]

Hello,

I'm having trouble with a call forward. It is set as unconditional and set to forward hunt group and internal calls. When calling from the outside and dialing the extension directly it works fine. However, if someone calls into the office and gets the receptionist and then the receptionist tries to transfer the call to the user's extension it doesn't work. I've attached a log of a test call I made that monitors this scenario. From what I can see it looks like it's going out an outside line and calling the external number, but I can't tell what happens from there or why it's not connecting.

Any help is greatly appreciated.

 

[sizbut]

Have you allow trunk to trunk forwarding? There's a number of settings that prevent that by default.

At system level: System | Telephony | Inhibit Off-Switch Forward/Transfer
(Avaya default this off as exploiting off switch transfers is the root of many tool fraud scenarios)

On analog trunks: Line | Analogue Trunk | Analogue Options | Allow Analog Trunk to Trunk Connect.
(Avaya default this off as analog trunks are notorious at getting connected and never releasing. With this enabled you potentially lose 2 trunks, so if enabled watch it closely to make sure the trunks release when calls end)








Stuck in a never ending cycle of file copying.

 

[iMLO]

Thank you so much for your help! It worked great. I'll keep an eye on line usage as you mention this may become a problem.