FAILED TO LOGIN TO THE AGENT

[IBI]

hi,
I use Arcserve6.5 build622 on Nt 4.0 sp6a.
When I go to ->job status->modify job -> cheyenne agents -> windows nt agent and I add a new object i can't see the shared resource into that object.
The error is: FAILED TO LOGIN TO THE AGENT but the username and the psw are right !
Any ideas ?
Thanks very much for any help you may have
IBI

 

[ARCserveGuru]

Are you typing in the authentication as

DOMAIN\username?

then password?

The DOMAIN is very important.....

guru

 

[IBI]

Yes, but the message is the same !

 

[IBI]

.....the error in the activity log is:
E8523 FAILED TO SEND DATA TO CLIENT AGENT

 

[Jhulderman]

Delete the job in the queue and then recreate it.

 

[ARCserveGuru]

Let me know how recreating the job goes... good luck. if it doesn't work we'll try replacing the job queue.

Also, you might want to make sure the backup agent RPC service is running on the remote server.

guru

 

[IBI]

I recreate the job with negative response ....
If i go in the client agent for windows NT domain the agent service is running but in the connection there is nothing.
If i do a ping -l 1024 (ip client ) to the clients'machine it responde.

Do i need some patch for the client agent ?


IBI

 

[wamason]

When creating a backup job can you go through the client agent, put in your credentials, then open up the C: or d: drive? In the client agent admin you should also be able to specify the IP address of the NIC doing the backups. Let me knowif you have made any headway with these suggestions.

P.S. Are you sure the credentials are correct???

 

[IBI]

HI,
I resolve my problem ..... I install a patch for the client agent and now I can see the shared resource.

Thanks
IBI