Failed to Login to the Agent 1

[abbobast]

Hi,

I have a Windows 2003 R2 SP2 Standard Server, running Exchange Server 2003 SP2. We back it up with Brightstor Arcserve 11.5 SP3.

The backup is working fine, however when I create or modify a job from within Arcserve Manager I get the error "Failed to Login to the Agent". This happens when I try to expand the server out to see the individual components to backup (eg drive, Brick level etc). If I click OK (my only option) a Security dialog box appears asking for username/password for the server. If I click Cancel then the server expands out as requested. I can then select what to backup and it works fine. I can even view the individual mailboxes in the Brick level section.

This has only started to happen since I installed the Exchange Agent (not premium).

Any ideas??

Many thanks in advance,

Paul.

 

[plnet]

Do you find a solution for this problem.
I've exactly the same

 

[abbobast]

Yep hotfix from CA, works perfectly! Email me if you want it.

 

[ARRoss]

Hi - could you possibly point me in the right direction for obtaining this Hotfix - we have the exact same problem. Many thanks

 

[Marti068]

HI,

I've the same problem.
Please sent me the fix.

Thanks in advance,

Martin

 

[Robertno]

Same problem here and we cannot email you abbobast as your email addy is not displayed. I really need a fix for this if you could provide a link or details of the fix, would be greatly appreciated!

Regards,
ROb

 

[abbobast]

Sorry Guys for not getting back sooner - I know how frustrating that can be! I was on Holiday all week in Prague.

Anyway, I can't see any way of posting the actual .CAZ file here. Also Tek-Tips don't like showing Personal info so I can't post my email address. However, below is the contents of the readme.txt in the CAZ - perhaps it will give you some info to provide CA with. The patch really does work though, Good Luck!!

PRODUCT: Base Common RELEASE: 11.5

PROB #: 1935 FN: T2D2628 FT: DFC DATE: 18 Jun 2007
STARTRAK PRODUCT NAME: AXWBAS (Star Problem Product)

PROBLEM SYMPTOM: NT -FAILED TO LOGIN AGENT WHEN EXPAND EXCHANGE ORG
----------------------------------------------------
After applying BAB11.5 SP3 to Exchange2003
machine which only BAB 11.5 server and Database
level agent installed, when expanding the
Exchange Organization you will receive the
message "Failed to login to the Agent" error.


PREREQS: SP3_________________ ____________________ ____________________
____________________ ____________________ ____________________
____________________ ____________________ ____________________

MPREREQS: None

COREQS: None

MCOREQS: None

SUPERSEDED: None


KEYWORDS: FAILED______________ LOGIN_______________ AGENT_______________
EXPAND______________ EXCHANGE____________ ORGANIZATION________
____________________ ____________________ ____________________
____________________ ____________________ ____________________
T2D2628_____________ SP3_________________ OPSYS:NT____________

HYPER: NO

DISTRIBUTION CODE: I (A=Available, I=Internal)

DOWNLOAD INFORMATION:

NODE: ftp.ca.com

PATH: /CAproducts/unicenter/AXWBAS/nt/SP3/T2D2628

FILES: T2D2628.DFC________ T2D2628.CAZ________ ___________________
___________________ ___________________ ___________________

PRE: SP3
PRE:
REQ:
REQ:
SUP:

PROBLEM FIX: OTHER (ZAP,RELO,SMP,UPDSRC,UPDREX,SRC,REX,MOD OR OTHER)

UPDATED ROUTINES:
---------------
tree.dll 851968 MON JUN 11 09:50:47 2007


PROBLEM RESOLUTION: Follow the instructions below:
The following PREREQS must be applied before applying this fix:
SP3

This fix requires BrightStor ARCserve Backup Release 11.5 with SP3 to
be installed.

1. Shutdown all BrightStor ARCserve Backup services.
2. Unzip the fix file as follows:

CAZIPXP -U T2d2628.CAZ

3. Rename tree.dll in X:\Program Files\CA\BrightStor ARCserve Backup
to tree.dll.T2d2628.
4. Copy tree.dll to X:\Program Files\CA\BrightStor ARCserve Backup.
5. Start all BrightStor ARCserve Backup services.

 

[abbobast]

Even easier - I searched for "T2d2628" on the CA support site and brought me here:

http://supportconnect.ca.com/sc/kb/problemdetail.jsp?docid=427160&productcd=AXWBAS&problemnbr=1935

It then says, Test fix T2d2628 is available and can be obtained by contacting CA support.

Cheers!

 

[haimon77]

Can please someone send this FIX to my e-mail
haimram@gmail.com
I can't find this one

Haim

 

[abbobast]

email sent m8, good luck!