failed to connect to server

[timmonarch]

Hi

We have got some reports created on our server which we can view from our intranet site.

I am new to the company and the person who set them up has left, they do not work anymore when you try and connect you get "failed to connect to server"

Does any one have any ideas?

Tim

 

[Appollo14]

Hi,
I take it you get this error whilst trying to run the report rather than just access the report file?
If so have you tried going into CR>Databases>Set location and confirming the location of the datasource and the login and password?

Regards,
Noel.

 

[RobbieB]

When reports are published to your intranet there is an option to put in a user name and password for the data source so the end-user does not have to. There is the possibility that the old report writer used his user name and password when publishing the reports and now that his user name and password are no longer valid the reports don't work. If this is the case the reports would have to be republished with a generic admin. user name and password to avoid this problem in the future.