failback of mitel phone through firewall gets one-way audio (Phones in teleworker mode) 1

[Cardine]

Two Internet connections voice going out WAN2 with failover to WAN1.

WAN2 fails and phone(s) FAILOVER to WAN1 no problem, everything works.

Service restored to WAN2 and due to Mitel keepalive messages, sessions are not cleared on the firewall so the MBG at the remote thinks it's still talking to the WAN1 address but the firewall sends traffic out the wan2...one-way audio....

Rebooting the phone fixes the issue as well as clearing the firewall sessions (or rebooting firewall).

I'm sure others have experienced this, i'm curious if anyone was able to solve this and how they did it.

if no solution has been found what other things has anyone tried to "find another way"

Thanks in advance for your help.

 

[Valamagules]

Try this -

On the TW MBG, go to Settings >> Service parameters >> Tick the box "Relax set RTP checks"

For MBG 8.0 and below, restart MBG service after doing the above.
MSL 8.0 & above, no need to restart MBG Service

Clever men learns what Wise men shares!

 

[Cardine]

Valamagules, that did it!

Thank you very much, saved me a lot of aggravation with the firewall!

Thanks again!