Fail to upgrade MES from 6.2 to 6.2.2

[MitelTechno]

HI all,

We are trying to upgrade a platform with Midsize enterprise server and it always fails when trying to install Presence vm.

is there anything to do before applying the Midsize_ent templates upgrade to Presence server?

 

[dialtonebone]

Is it failing during the backup? Last time this happened to me we ended up making backups of the various virtual machines (application level not VSP backup) and then reinstalled ME from scratch, then restored all the templates. Not ideal, but we had no choice and a spare server to do it on. Avaya support tried for weeks to help but it made no difference.

 

[MitelTechno]

The only template that fails is presence. I am going to do it over again with applications of service packs 6.1 1,2 and 3
And see if it works. to tell you the truth it is a nightmare.

We are going to open a ticket with Avaya to see if this is the correct path to upgrade.

thanks for your comments

 

[morenot]

you must install patchs for Presence

//JLMT

 

[MitelTechno]

I did install all patches to Presence. but I did after I install the SP version 6.3

I am going to try again putting all patches before upgrading the platform and check to see if it is ok.

Thanks

 

[morenot]

Read the Presence 6.2.6 Release Notes

//JLMT

 

[MitelTechno]

We have not reached that release level, when we try to upgrade to MES 6.2.2 the version of the Presence is 6.2.1.38 I think

I will look at other documents to see. The last test we are doing is to install the whole MES clean and try restoring from VSP of the old MES 6.2

We will see what happens