Fail to recognize extension

[msteletech]

Hello,
I have Option 61, Meridian Release 13. Random problem in the area of recognizing ext. 7333. Salesperson reported that his customers are having problems with his ext., and one customer has to have the operator dial the extension to reach him. Redialing works I hear too. Can all these people be adding two many 3's or less? Any help in this area is greatly appreciated.

Bea
Rainy California

 

[tellyteck1]

Exactly what problems are the salesman customers experiencing? WRT the customer that needs the operators assistance, are they calling from within NA or from Europe. We have had a problem like that with a few European countries. The solution that worked was defining a range in cdp for those digits (be it 1 + first digit of area code, 1 + two digits of area code, 1 + .......). The number was coming into the pilot but would have to be transferred. AJK

 

[msteletech]

The nationwide customers dial our 800# that has an automated attendant that prompts to enter DID extension number. We receive thousands of calls per day on this 800# and this ext. 7333 is only one that has random problem. When the caller enters ext. 7333, Ms. Meridian will start.."that number cannot be reached from this service" message. Not every call has a problem when dialing this ext. It will happen if they enter 4 threes which is odd if everyone is doing that. Thank you for your response.

 

[tellyteck1]

Is it a real number or a phantom? Is it going to Meridian Mail without ringing the phone first? Is 73XX part of your standard numbering scheme? BTW I was wrong what I told you about the cdp table. I should have said IDC. AJK

 

[acewarlock]

Print the TNB of Ext 7333

 

[johnpoole]

since that is an inbound line, check your dtr cards.. they are used by your trunks for inbound dtmf.. that would casue not only that problem as well as the random pattern.. test your dtr's

john poole
bellsouth business
columbia,sc

 

[msteletech]

Ext.number is from one of the DID groups (7300-7399) that rings on a desk phone before voice mail. I printed TN and no error I can see. When the maintenance tech is onsite he can check cdp table, dtr cards, etc. as that is new area for me.

 

[acewarlock]

Sorry, when I said to print the TNB, I meant for you to post it here so we could see it.

 

[msteletech]

Thanks for checking this tn:

TN 004 0 07 07
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN 6415
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD MWA AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD CCSD SWD LNA CNDA CFTD SFD DDV CNID ICDD CDMD MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD CPFA CPTA ABDD CFHD FICD NAID DDGA NAMA USRD ULAD
CPND LANG ENG
RCO O
HUNT 6415
LHK 1
PLEV 02
AST
IAPG 0
ITNA NO
DGRP
DNDR
KEY 00 SCR 7333 MARP
KEY 01 SCR 5333 MARP

 

[acewarlock]

Are you sure there aren't any parts missing from this?

KEY 00 SCR 7333 MARP
KEY 01 SCR 5333 MARP

There should be a D or a number after the 7333 and the 5333

 

[msteletech]

Sorry, I have shorten the list:
Key 00 SCR 7333 MARP
CPND
NAME SALES
XPLN 13
DISPLAY_FMT FIRST, LAST
KEY 01 SCR 5333 MARP
CPND
NAME SALES
XPLN 13
DISPLAY_FMT FIRST, LAST
KEY 02 TRN
KEY 03 A06
KEY 04 ADL 16
KEY O5 ADL 16
KEY 06 ADL 16
KEY 07
KEY 08 RDL 16
KEY 09 ADL 16
KEY 10 ADL 16
KEY 11 MWK 6415
KEY 12 ADL 16
KEY 13 ADL 16
KEY 14 CFW 16
KEY 15 ADL 16

Basically thats how the 2616 sets are programmed.
Thanks