facsimile on BCM50

[scorpio1968]

I have a BCM50 (+ 2 expansion) with two analog faxes (Canon GP215 & Canon IR2800) on ATA's and neither works.

I can get dial tones, connection and partial send before the connection is lost.

The two machines are on DN's #16 & 20 so are on the DSM16 and they are on ISDN2 lines.

I did have an issue with clocking source, which was creating alarm fault 75 every 6 minutes but have resolved this since changing clocking source from primary external to internal, not sure if this is relevant. ANY IDEAS???

 

[Deweyhumbolt]

I've only seen 3 clocking sources, Primary, Secondary, and Internal/Free run. You should be using Primary. You need to clock off Telco, not yourself.

Adversity is Opportunity

 

[Khosher]

Is this a release 2 ?

If it is, patch it up. I had the same issue and when I patched with BCM050.R200.SU.System.009-200803 and problem solved

 

[scorpio1968]

It is a V2 but not able to find this patch. Could you please check patch details again for me.

Thanks Khosher

 

[Khosher]

Use the patch below, it's the lastest Smart Update for R2 th other one is now obsolete.

BCM050.R200.SmartUpdate.System.010-200805

 

[scorpio1968]

cheers Khosher. I'll give tht a try.

 

[kwtaylor]

Why are you using external ATA's instead of the Analog ports on the BCM?

 

[scorpio1968]

Using ATA's because this was the bundle supplied.

Tried patch BCM050.R200.SmartUpdate.System.010-200805 but no change.

Reverted back to primary external and still getting clocking error 75 every six minutes.

 

[Deweyhumbolt]

I'd get telco involved. There is no reason to get clocking alarms if running Primary External on a good circuit.

Adversity is Opportunity

 

[senk1s]

dewey is right ... fixing the clocking error is more important (and maybe causing the fax problem)

 

[kwtaylor]

Can you make/ receive a call on either unit w/ a buttset?

 

[scorpio1968]

Problem sorted. Although BT checked and confirmed there was nothing wrong with clocking source on four seperate occasions, the problem sorted itself overnight and we are no longer getting alarm faults. Both faxes working fine.

Thanks for your help anyway.

 

[Deweyhumbolt]

Really. I guess it's the same across the Pond as here. Get telco involved, problem remarkably goes away, and telco says they didn't do anything.

Adversity is Opportunity