F986 on a T7406e 1

[countrytime]

One of my customers is trying to transfer callers to a mailbox from a T7406e. When she enters the feature code, it always puts the caller on hold and never displays the "mailbox:" message. If she enters the mailbox anyway and releases, the caller is still on hold. As she's in another state, I haven't tried this myself and she did say she tried different mailboxes with the same result. She can use the feature correctly from her desk phone.

 

[norstarboy125]

First thing is to have the person press feature*0 then press the key they are thinking is f986...take it from there.

 

[countrytime]

Thanks - already did that it was programmed correctly. I also had them use press the feature key and then 986 with the same result.

 

[cook1082]

How many I/C keys are programed?

 

[countrytime]

cook1082 nailed it. Customer had removed one IC key to add a feature. Here, have a star on ol' Country!