Extrenal Call History

[puppetmaster01]

Hi

we use an Avaya Definity with Avaya Centre Vu

We need an external Call History to represent the Call Flow better with Centre Vu Reports
Anybody have experience with Call History based on the Informix Database ?
i have try to create an ECH based of call_rec and ag_actv table, but the result cant be able to seen...

plz help

Greetz

 

[teledba]

Depending on your call volume on the ACD you may run into limitations with the call_rec table. First, the table only stores a rolling history of the last 1000 calls. Also, if your call volume exceeds 400 calls per hour, the inserts to the call_rec table are suspended.

If this sounds like your situation, you may be forced to buy the ECH Package and load the text files to an off-board location.

As far as the ag_actv is concerned, you need to deliberately activate an agent trace for each agent to be monitored. There is a limitation of 400 agents for the trace.

Hope this helps...

 

[teledba]

Oops.. Above I meant to say 5000 calls max and 400 calls in a 20 minute period...

Also, If you don't see anything for your call records, be sure to check your data storage allocation settings in Tools > System Setup. Number of Call Records (0 - 5000) should be 5000..