Extra Livelink Window opening up from a hyperlink

[dltsyd98]

I am creating a hyperlink on a web page to a document in LL 9.7 using the copy shortcut. I am on a Vista machine. Everytime I click the link the actual document (i.e. word file)opens up in it's native application but then I get another window that has opened either to the enterprise level or to the folder where the document is. What causes this?

 

[ggriffit]

sounds like it could be the wrapper window for the download, can you post a sample URL for us to review ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[dltsyd98]

What is a wrapper window, is this something to do with Livelink or a browser window setting?

 

[dltsyd98]

I am going straight from the "email "shortcut" and pasting it as my hyperlink. Saving it up to our intranet server
/livelink/livelink.exe/open/3807951

if I use this, it does not happen
/livelink/livelink.exe?func=ll&objId=3807951&objAction=download

 

[ggriffit]

IF you have a working solution, is there a reason you are not using it ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[dltsyd98]

Actually the download opens a blank ie window. We are trying to get it to just "open" the document and not have the Livelink location where the document is stored to open in another window along with it. The download just causes one more click to open or save. I figured if we can get the "open" to do what it is intended to do without opening extra windows that would be GREAT! We really need help on this one, THANKS

 

[merced320]

We had the same problem when using the syntax - livelink/livelink.exe/open/3807951 and an extra window opening. Not quite under the same circumstances as your's, but similar.

I have done some lengthy development with hyperlinks in our Livelink system and found using the syntax, for example, livelink/livelink.exe/open/3807951 is not a correct method for 'true' hyperlinking. You are venturing down a more correct path by using the syntax - livelink/livelink.exe?func=ll&objId=3807951&objAction=download.

What I use to open a document - livelink/livelink.exe?func=ll&objId=612147&objAction=Open

 

[dltsyd98]

Thanks for the suggestion but when I replace download with the Action "Open"
/livelink/livelink.exe?func=ll&objId=3807951&objAction=Open

I get an error message:
Livelink Error: Error processing request. [Invalid action specified]

Any other suggestions?

 

[ggriffit]

What is the Object with ID 3807951 ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[dltsyd98]

If you are referring to type of file, it is a .ppt file.

 

[ggriffit]

what is the URL shown when you hover over this object in the standard Livelink Browse page ?

Greg Griffiths
Livelink Certified Developer & ECM Global Star Champion 2005 & 2006

http://www.greggriffiths.org/livelink/

 

[dltsyd98]

When I hoover over the actual file name and do a copy shortcut to get the properties, it says:

http://swwus-ep-livelink.###.com/li...nk.exe?func=ll&objId=1987513&objAction=browse

DOWNLOAD:-when using this hyperlink
/livelink/livelink.exe?func=ll&objId=3807951&objAction=download

The blank window has this in the address bar:
/livelink/livelink.exe?func=LL.Login&NextURL=%2Flivelink%2Flivelink%2Eexe%3Ffunc%3Dll%26objId%3D3807951%26objAction%3Ddownload

OPEN:-when using this hyperlink
/livelink/livelink.exe/open/3807951
A window opens up to the enterprise level and has this in the address bar:
/livelink/livelink.exe/fetch/2000/customview.html?func=llworkspace

And as mentioned before the
/livelink/livelink.exe?func=ll&objId=3807951&objAction=open
gives me an error message