External user goes directly to voice-mail

[ygelman]

Hello forum.
Some of the phones at my company skeeping the ringing part.
In other words when external party calls to the phone using
xxx-xxx-x875(to extension 875) the phone is not ringing at all, instead external caller redirected to general voice mail (in our case 301)...
Please tell me what setting should I change, in order to make phones to ring....


Thanks,
Yuri.

 

[DeeBeam]

Sounds like you have DIDs set up? Then you need to set the Prime Set under Lines -Target Lines to go to the particular extension. Received # is the last 3 digits (or four, whatever the CO sends) And assign each line to just one phone set (if this is really DID) under Terminals & Sets-Line Access-Show-Line Assignment-Show lines: - assign line to ext.
Hope this helps

 

[ygelman]

Changed and assigned the line.
Still the calls are going to the general voice mail.

Thanks,

 

[Arr]

Check your
-DRT to prime,
-call forward on the phones - they can't appear and ring and be call forwarded to a voice mail box as an extention.

It would be helpful if you gave us a bit of your system layout with software revisions if you know them.

PhM

 

[kclear]

Sounds to me like theres a phone(s) somewhere with either the target lines or the actual DID lines assigned to it, and that phone is forwarded to voicemail. Maybe a warehouse or kitchen phone. Is this happening on all DID calls or a select number of them? Kevin Clear
Clearfield Comm.

 

[ygelman]

Greetings..
This nightmare still continues.

Let me explain you what happens.
I have DN 810 which was assigned line 155. I checked all other DNs manually - this target line is not assigned to anything else.

On other hand this line assigned received number - 810.
When I'm calling the external number xxx-x810 call goes straight to the general directory....

What else should I check?

How can I do this by using NRU 9.0?

Thanks in advance,
Yuri

 

[Arr]

Yuri,
Check that for some unknown reason your voice mail is not set to answer line 155; check that your auto answer trunk/DID's prime set is not that of voice mail; and there is not an answer key on a phone that is set to go to the wrong place.

???

PhM

 

[K2MERLIN]

Sounds lke Arr has the right idea make sure the primeset for that line is the same as the extension it is asigned to, but it could also be forward on busy to vm and the extension does not have a m box assigned to it. That could kick you into the AA.

 

[ygelman]

Hello dudes.

1. Voice mail sits on DN 301 and target line is not assigned at all.
2. The extension is the same as primeset.
3. In regard to "auto answer DID prime set" - I'm not sure what should I check exactly.
4. The answer key that points to the wrong place is even more un-clear then answer DID prime set.


Can you please send me set of steps that I have to do to check #3~#4

Thanks,
Yuri.

 

[Bob904]

Yuri,

Do you have that line assigned to appear and ring on that extension? Also, to clarify, you have to set the prime set for sets AND lines separately.

 

[K2MERLIN]

Are the callers going to the AA or the general delivery m box, what type of system do you have, ie:software version and what type of signaling are you getting from your carrier