External Transfer from VMPro Auto-Attendant 1

[wsimmonds]

I'm setting up an auto attendant for routing incoming calls to our offices. Internal routing is working fine, but we want some of the calls routed to another company on an external line. To test the system, I've been trying to route the external calls to my mobile.

I tried using a shortcode *07*N# in the transfer, where N is the number forwarded to, but I just got silence. I then tried transferring to a user who was set up to always forward to N. This put me through to voicemail every time until I disabled it when it started giving number unobtainable.

What am I doing wrong?

 

[wsimmonds]

For some reason, it just doesn't seem to like connecting to my mobile. I've tried it again with no shortcodes straight to a landline number and it goes ok, so no problems now.

 

[spridge]

Try routing the call to a dummy user with forwarding set to unconditonal to the mobile no

I have used this on numerous occasions to test your very requirement

 

[IPGuru]

I have found some mobile network do not accept 3k1 calls
if the call comes in as a 3k1 call from the network the IPO will try to dial out as 3k1
set the ipo to dial out as speach & you should be fine