External number Forwarding Save Option not available in Phone

[Jerom]

Hi,
i have IPO 11.1 SE
in my Extension wanted to enable Forwarding to a Mobile when i am not in Office. forwarding to another Extension is working fine.
but when trying to Forward to a Mobile number, it does not give SABE option in the Phone.

i have enabled Inhibit-off-switch-Forward/Transfer on User and tried but it is not working.

any help

Regards,
Jerom

 

[sizbut]

What type of phone? And what exact function are you using? Some are only supported for internal numbers so will do exactly what you describe if you enter anything other than an extension number.

Stuck in a never ending cycle of file copying.

 

[Jerom]

Hi Sizbut
i am using 9611 H.323 Phone.
in the Phone, i have Call-FWD Feature Button(Call Forwarding all). when i press the Call-Fwd button, it ask to enter the number. when entering the Local Extension number, i get an option to Save it. when entering an External Mobile number(99667xxxxxx), i don't get the Option "SAVE" the Number.

regards,
Jerom

 

[sizbut]

All users or just one user?

Check the system settings also, external forwarding can be barred both at system and user levels. It can also be barred in line settings for analog lines.

Does the system let you manually transfer a call externally (transfer an internal call, transfer an external call).

Stuck in a never ending cycle of file copying.

 

[Jerom]

For all Users. we are using PRI Line(E1) to make outgoing calls.
Yes, External and internal Transfer is working fine. i am trying to make changes in user Level.

Only thing, when you enter external number in the Phone, there is no Save Option appearing in the Phone.