External Forwarding from a Vector 3

[JaredBowe]

I need a way to forward a vector to an external number after three or four rings. Is this possible? I've tried to go about it several different ways but have had no luck.

My vector (198) currently goes to a hunt group 89 (ext. 5189.) I added a coverage path of 14 to an extension that I had forwarded outside the system but for some reason it won't work (the number is long distance.) I tested that the coverage path was working by sending it to voicemail and I didn't have a problem with that. Any ideas?

Any help on this would be greatly appreciated.

 

[DAVIDPAYNE]

Have you check your setting to make sure you have the correct permissions?

Have your tried to just make a vector that will route out to the number in question?

You best bet would be to do all of this in the vector, set a wait command to what the number of rings. 1 ring is about 3 secs +/-. then do a route to number command

 

[JaredBowe]

David... Thanks for the quick reply.

q1 - I have not... in fact I'm not quite sure where to even do this for a vector. You couldn't point me in the right direction could you?

q2 - I have not. Now that I know it's possible I'll try that and report back to you.

I'm going to try to do it in the vector... wish me luck.

Thanks!

 

[JaredBowe]

In the vector I did a route to- number and then my local phone number and that didn't work. I got a fast busy when I called the number. I think it might be a permission issue. What do you think?

 

[DAVIDPAYNE]

that what it sounds like, best why to see, is to do a list trace on the VDN that is assigned to vector. That way you can see what step the call is failing on. But it is more then likely a permission issue.

 

[meneerB]

the vdn has a default cor setting of 1...
thats internal, so do a list cor to see which number is correct for you

i am not sure which definity version you have, but forwarding from a station which will be called from a huntgroup does probably not work?

to do it in v198 is easier:
wait 15 sec ringback
route to <outsideline>number
stop
and use a vdn pointing to this vector, wich is in your dailing range. but yoy prob. figured that out

check commands: do a trace on your internal phone number and see where it goes wrong:
list trace station

 

[JaredBowe]

For some reason anytime I try "list trace 'command'" it crashes Site Admin. Any idea why?

I went back to the vdn and it was indeed set to cor 1. I changed it to cor 7 which has local and long distance in it. After entering

Route to-Number- 'my local number' y with cov y if unconditionally

I still get a busy.

I don't have an option after route-to to do 'outside line' I have 'number' or 'digits'

 

[pepsisparky]

this may be a stupid question but, did you put a "9" in the number to route to?

 

[meneerB]

@pepsisparky
good point!
@JaredBowe:
ok, you can also use Hyperterminal if you are connected to com1 (not sure if you use an old definity or IP
if you are connected by com1: 9600-8-n-1
after logging in, terminaltype 4410 works fine for me.
then try a list trace station to check where it stops.
if that also does not work: no idea...

 

[meneerB]

ah, sorry S8300
hmm, try:
telnet <ip of 8300> 5023

 

[meneerB]

calling from 8001

list tra stat 8001
17:00:07 active station 8001 cid 0x2c1
17:00:07 dial 8201
17:00:07 ring vector 200 cid 0x2c1
17:00:10 active announcements cid 0x2c1 'hello one moment please'
17:00:13 idle announcements cid 0x2c1
17:00:13 dial 9123456789# 'my cellphone;-)'
17:00:13 route-pattern 18 preference 1 cid 0x2c1
17:00:13 seize trunk-group 1 member 23 cid 0x2c1
17:00:13 Setup digits 9123456789#
17:00:13 Calling Number & Name 5551238001 NO-CPName 'CLIP'
17:00:13 Proceed trunk-group 1 member 23 cid 0x2c1
17:00:18 Alert trunk-group 1 member 23 cid 0x2c1
17:00:19 idle station 8001 cid 0x2c1

 

[JaredBowe]

Long distance external forwarding is now working from vector 198. Thanks everyone!

Now to put all this in place. I have to ring huntgroup 5189 for 3 or 4 rings then forward externally to the ld number.

I tried:
route to 5189
wait 15 seconds
route to LD number
Stop

I know i'm missing something... any ideas?

Thanks again for helping this vector newbie out.

 

[Shauneee]

Have you considered "Remote Coverage" - it's been a while since I set it up on our system (and we now use vectors but that's another story!)... Basically you point your DDI direct at the group and then set a cover path up to a remote / off-pbx number - such as a cell phone... I have a niggling feeling that this has to be enabled somewhere - not sure if in COR / COS or even in system features (maybe someone else can confirm?- sorry but like I said, it has been a while)

First you should define the numbers in a special "group" - change coverage remote <n> (start at 1 - this is entry 1 to 1000 - basically you are allowed 9999 "remote numbers" - each group is 1000 numbers) - you then put in all your "remote" phones - in your case just the first mobile but you can extend it later - don't forget the initial 9...

You then just setup a normal cover path but enter an "r" (no quotes) followed by the entry number in the "point" - e.g. r1 - you can even specify number of rings - although be careful - again, think there is 1) an option to allow the switch to monitor "off pbx calls" and 2) if you are sending to a cell phone and its voicemail *or* a message (such as phone is currently switched off) answers, the pbx will deem this call as completed (as the other network answered you!)

Hopefully that should give you some pointers - it's also worth mentioning that you need to check COR etc - pretty sure you will inherit the COR of the vdn/trunk (whatever sent it to the hunt group)

Shaun

 

[JaredBowe]

Shaun... Thanks so much for the help but I think at this point I'm going to try to stick to vectoring. I have a feeling that I'm almost there and I don't want to dive into something else that I really don't understand. I tried before to set a coverage path to a remote number with no luck.

 

[Shauneee]

No problemo - just didn't thinks vectors work that way - never got that working myself - Basically, I've found that if you "route to number" in a vector I've only had it go to the next step if the route-to failed (e.g. you put in your route-to external number and there were no external lines - the route-to would fail and therefore vector carries on at the next step) - am sure if you run a trace on the vector itself, the trace terminates on the route-to command if it was sucessful - therefore can not continue to send a call off-pbx after it had sent it to a group/ext... If all you are trying to do is route off-pbx for coverage then I found it easier just to use the "remote coverage" options (as didn't have to worry about vectors - well only for time routing anyway) ...

 

[meneerB]

I agree, I think shaunee is right

just try this:
ch cov rem
add your longdist.nr in place 1
add cov path next
wright down the cov.path number!
in p1: 5189
in p2: r1
add the cov.path nr into your extention which you use to dial in
ch stat xxxx

 

[JaredBowe]

I think your right... but now I know your right. It works! Thank you all so much for the help... it really got me out of a bind!

 

[kirrill]

Shauneee, Brilliant post! Came across it while searching for something similar.

Thanks a million!