External Forwarded call donot disconnect

[c0nverge]

Hi Friend

I have a problem with call forwarding option. Im using a IPO500 version 4.2.11 .
when i forward my calls to an external mobile no. the lines seems to be in connected mode for eternity even if the call has been completed and disconnected from both the ends , the line is still in the connected mode in the IPO. and has to be manually disconnected from the system status.
I have tried changing the locale setting and also varied the dicconnect clear but nothing seems to work.
The PBX locale is normally set tobe saudiarabia (UK English ) in this part of the world , i tried changing it to us and uk also but in vain.

Any valuable suggestions to disconnect these lines automatically.

 

[IPOfficeIreland]

Analogue lines need to have the disconnect clear timer matched with the providers. The default is 500ms. Try upping it then lowering it. You could also try contacting the provider but this could take some time getting the correct info. Maybe someone here knows the correct settings for your telco.

 

[intrigrant]

The disconnect clear signal is not used in Saudi Arabia so thats no option.
The problem is that the IPO does not recognize the busy signal tones from the provider.

If you run monitor and filter on ATM then you will see a message like "Sloppy Busy tone detect" which means the busy tone is out of range for IPO.

You can change the timers and frequencies if you know them.
I have solved it once. I recorded the busy signal with VM Pro and analysed the wav file with CoolEdit2000.
Then you can see which frequency and times are used.

IPO always "listen" on the analog line for busy tone, if the busy tone is detected for at least 5 seconds it will clear the line.

 

[TomMills]

The disconnect clear signal is not used in Saudi Arabia so thats no option."

intrigrant how do you know these things?!?!

arsene knows......

everything. apart from the importance of depth in a squad. and what a chequebook looks like......

 

[c0nverge]

i have tries a lot of setting but none work but let me try what you have said intrigrant , thanks

 

[IPOfficeIreland]

You learn something new everyday. The day you dont is the day to learn something new.

 

[Westi]

let the call go to voicemail instead and make a startpoint for that user that forwards to a shortcode

*#999 (or whatever you feel like)
Dial
1231231234t(5)
line ID

that will cut off the call after 4-6 minutes but you can adjust the time to fit your purposes in 1 minute increments.
Downside would be that it cuts off even calls that are still in progress. If you don't always want to have calls forwarded and use the voicemail instead then you could use a user variable to switch in between the voicemail and the forwarding option

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Bas1234]

Maybe this could help;

http://marketingtools.avaya.com/kno...ts/manager/index.htm?locales_saudi_arabia.htm

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[intrigrant]

The disconnect clear signal is not used in Saudi Arabia so thats no option."

intrigrant how do you know these things?!?!

Because we operate in these regions and these regions have european public switches and these do not have the disconnect clear signal build in.

 

[amriddle01]

Not wanting to hijack the thread but does anyone know why they say +/- a minute on the figure you put for the timer? I don't understand why there is such a large margin of two minutes.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[c0nverge]

Thanks a lot bas1234.
I will try this and i feel this will really help

 

[Escorthosis]

@c0nverge,

You did already try these settings using the ara locale. Bas did only list the ara locale settings.

 

[Westi]

amriddle
my guess is that it uses the minute value in the time and if it goes up by the time in the brackets it disconnects.
Tried it on my home system and it disconnected on the dot at the time I set it to.
Or another theory is that it is just not updated in the manual and is a leftover from the stone ages

Joe W.

FHandw., ACS

If you can't be good, be good at it!