External forward issue

[gtc123]

I have a option 11 system
DID call comes in. Using IDC tables. Receptionist day and direct to extension at night.
A user call forward external to their cell. Day mode call comes in to receptionist and is transferred to the extension the call forward works to the cell phone.
THE PROBLEM
Night mode the call comes in and the IDC routes to the set. If call forward is active I get the number is not in service.
I turned MSGO and MSGI on and the dialed number shows the correct number.
The inbound is a PRI to telepacific.
TRMB is yes in the RDB
Is there a setting that anyone can think of?

 

[Firebird Scrambler]

Are the IDC tables different for day and night?. Can you copy the TNB and post it here please?.

Also can you post the RDR data in LD 21.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[Firebird Scrambler]

At night time, can you make an internal call to the extension to see if it routes out to the cell phone?. This would rule out any incoming DID issues.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[gtc123]

Yes the IDC's are different
DAY 0840 to LDN 7300
Night 0840 to 840



TYPE: tnb
TN 15 8
DATE
PAGE
DES

DES NEW
TN 015 0 00 08
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 7400
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA ADD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD RTDD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 7400
LHK 1
PLEV 02
FCAR NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 840 1 MARP
CPND
NAME Twenty Tees
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 640 D MARP
02 TRN
03 AO6
04 CFW 12 915623052569
05 ADL 16
06 MWK 7400
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 1 DEC 2010


NACT ****
>
OVL000
>ld 21
PT1000

REQ: prt
TYPE: d*
TYPE: rdb
CUST 0
ROUT 0

TYPE RDB
CUST 00
DMOD
ROUT 0
DES
TKTP DID
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
IFC ESS5
SBN NO
SRVC NNSF
NCNA YES
NCRD YES
CHTY BCH
ISAR NO
BCOT 0
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7900
TCPP NO
PII NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 0 *
NDNO 1
DEXT YES
DNAM YES
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR YES
INC NO
LAST NO
QREC NO
OAL YES


PAGE 002

AIA NO
OAN YES
OPD NO
NATL YES
MUS YES
MRT 40
MR NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
AACR NO

 

[Firebird Scrambler]

I can see that the usual prompts are done such as CLS CFXA and TRMB on the RDB. Have you tried changing the number to use the ACOD instead of "9". I.E. change key 04 CFW 15 790015623052569. Also check from the phone at night that it can dial this cell phone OK.

You could also try setting up a ACD queue using a spare DN and NCFW it to 915623052569. Then change key 4 to the ACD number?.

I couldn't see any TARG on the TNB, so using the ACOD, should work fine.


All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[gtc123]

Thanks those are some great isolating tests.
I'm not at the site now will shoot over there monday.
Have a great weekend