I have a option 11 system
DID call comes in. Using IDC tables. Receptionist day and direct to extension at night.
A user call forward external to their cell. Day mode call comes in to receptionist and is transferred to the extension the call forward works to the cell phone.
THE PROBLEM
Night mode the call comes in and the IDC routes to the set. If call forward is active I get the number is not in service.
I turned MSGO and MSGI on and the dialed number shows the correct number.
The inbound is a PRI to telepacific.
TRMB is yes in the RDB
Is there a setting that anyone can think of?
DID call comes in. Using IDC tables. Receptionist day and direct to extension at night.
A user call forward external to their cell. Day mode call comes in to receptionist and is transferred to the extension the call forward works to the cell phone.
THE PROBLEM
Night mode the call comes in and the IDC routes to the set. If call forward is active I get the number is not in service.
I turned MSGO and MSGI on and the dialed number shows the correct number.
The inbound is a PRI to telepacific.
TRMB is yes in the RDB
Is there a setting that anyone can think of?