External Divert on SL1100 handset

[topdogkaine2009]

I have a customer that want to divert their incoming individual DDI calls to their mobile phones

I have allowed externall call forwarding in COS / Trunkks
I have set external route as 1
I have programmed flex button as "10 - Call Forward Immediate" 9XXXXXXXXXXX

When someone dials the user DDI they get back user busy

Any Ideas?

 

[belevedere]

Does it forward if you call the station internally from another station?

 

[Ragnorak]

Trunk to Trunk transfer needs to be enabled on all trunks in 14-01
You also need unsupervised conference restriction to be off in 20-11
Both are easy to overlook

 

[topdogkaine2009]

This is resolved. Thank you for all your suggestions the issue was the trunk code was still set to 0 among some other programming mistakes.