External Destination

[davea2]

Hi

So ecently mved an IPOCC from 1 IP Office to a different one.
All is working perfectly now apart from I cannot get IPOCC to call an External Destination.
When it tries to dialthe call is being rejected by the IPO as below which issomething t do with domain names, but if I change anything domain-wise, the SIP extension for IPOCC fails to register.

The Monitor trace is below, any ideas please?
Thanks
Dave

2020-02-05T14:23:09 154338478mS SIP Call Rx: phone
INVITE sip:6460@sip.group.hgg SIP/2.0
From: <sip:6409@group.hgg>;tag=-77482dcf5e3acfcb643a7fe4_F10.185.44.30
To: <sip:6460@sip.group.hgg>
Call-ID: 13_5ffae18-1a293ee643a7df4_I@10.185.44.30
CSeq: 19 INVITE
Max-Forwards: 70
Via: SIP/2.0/TCP 10.185.44.30:5100;branch=z9hG4bK13_5ffae18-59f449a6643a7df2_I
Supported: replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,SUBSCRIBE,NOTIFY,REFER,INFO,UPDATE
User-Agent: Avaya CIE/IPOCC 10.1.2.3
Contact: <sip:6000@10.185.44.30:5100;transport=tcp>
Accept-Language: en
User-To-User: 0AB92C6400001E3E0000A5080AB92C6400001E3E0000A4FF ;encoding=hex
Content-Type: application/sdp
Content-Length: 252

v=0
o=sip:6000@10.185.44.30 1 20 IN IP4 10.185.44.30
s=sip:6000@10.185.44.30
c=IN IP4 10.185.44.30
b=TIAS:64000
b=AS:64
b=CT:64
t=0 0
m=audio 41292 RTP/AVP 8 0 101
a=rtpmap:101 telephone-event/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
2020-02-05T14:23:09 154338479mS Sip: SIPDialog f4bc3178 created, dialogs 15 txn_keys 16
2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) SetUnIntTransactionCondition to UnInt_None
2020-02-05T14:23:09 154338479mS Sip: SipTCPUser 39871 has 2 dialogs open (AttachDialogToSipTCPUser)
2020-02-05T14:23:09 154338479mS Sip: SipTCPUser 39871 has 3 dialogs open (AttachDialogToSipTCPUser)
2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) Cloned
2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) SendSIPResponse: INVITE code 100 SENT TO 10.185.44.30 5100
2020-02-05T14:23:09 154338479mS SIP Call Tx: phone
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 10.185.44.30:5100;branch=z9hG4bK13_5ffae18-59f449a6643a7df2_I
From: <sip:6409@group.hgg>;tag=-77482dcf5e3acfcb643a7fe4_F10.185.44.30
Call-ID: 13_5ffae18-1a293ee643a7df4_I@10.185.44.30
CSeq: 19 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.5.0 build 4
To: <sip:6460@sip.group.hgg>;tag=48650c02fa82d45b
Content-Length: 0

2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) INVITE Received ep 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4339f88), dialog f4bc3178
2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::INVITE_RCVD(9)
2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) INVITE recipient domain sip.group.hgg does not match phone's proxy domain group.hgg
2020-02-05T14:23:09 154338479mS Sip: 0ab92c640000a516 582.42262.0 7748 SipUser.1(f4bc3178) SendSIPResponse: INVITE code 404 SENT TO 10.185.44.30 5100
2020-02-05T14:23:09 154338479mS SIP Call Tx: phone
SIP/2.0 404 Not Found
Via: SIP/2.0/TCP 10.185.44.30:5100;branch=z9hG4bK13_5ffae18-59f449a6643a7df2_I
From: <sip:6409@group.hgg>;tag=-77482dcf5e3acfcb643a7fe4_F10.185.44.30
Call-ID: 13_5ffae18-1a293ee643a7df4_I@10.185.44.30
CSeq: 19 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 10.1.0.5.0 build 4
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:6460@sip.group.hgg>;tag=48650c02fa82d45b
Content-Length: 0

 

[davea2]

OK sorted this one the PBX domain in CHAP settings was the full FQDN rather than just the domain

 

[bdeltp]

I had this problem with a CU360 codec. Going through the IPO, it displayed exactly the same proxy error.
To resolve it, I simply told CU360 not to exit through the IPO. If it helps ... A+

INVITE Received ep 0a040004000008c0 353.1984.0 261 CU360.0(f5cc5518), dialog f5d89fc0 
UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::INVITE_RCVD(9)
INVITE recipient domain xxx.com does not match phone's proxy domain xxx.xxx.xxx.xxx
SendSIPResponse: INVITE code 404 SENT TO xxx.xxx.xxx.xxx 5060