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External calls to VMS on CS1000_ ver 6.0 and HMS400 2.0 problems

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mikcc

Programmer
Dec 9, 2011
11
US
have problems with external calls not going to VMS when key 0 is off hook or idle. Most phones have key 1 set as roll over line and there are different short hunts set to either 0 or 1. Internal calls and DID calls go to VMS no problem.

The call hits the idle extension (key 0 or 1)then transfers to somewhere other than VMS and rings no answer.

Our Nortel is new and this seems like a system wide problem. Tried to find an extension that works to copy programming but have found none. Too new to Nortel to have much knowledge in features.

thank you
 

Found our problem as a setting in clid 0 with HLOC set with "298". PBX would add that number to extension when transferred to VMS.

 
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