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External calls to VMS on CS1000_ ver 6.0 and HMS400 2.0 problems

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mikcc

mikcc

Programmer
Dec 9, 2011
11
US
have problems with external calls not going to VMS when key 0 is off hook or idle. Most phones have key 1 set as roll over line and there are different short hunts set to either 0 or 1. Internal calls and DID calls go to VMS no problem.

The call hits the idle extension (key 0 or 1)then transfers to somewhere other than VMS and rings no answer.

Our Nortel is new and this seems like a system wide problem. Tried to find an extension that works to copy programming but have found none. Too new to Nortel to have much knowledge in features.

thank you
 
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Found our problem as a setting in clid 0 with HLOC set with "298". PBX would add that number to extension when transferred to VMS.

 
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