External Calls are routed to Operator on CFXA forward 2

[oceanSD]

I need assistance with a temporary solution for a downed voicemail system. I've read a bunch of posts but still haven't found one that will help me with this issue...

I have phone with CLS UNR CFXA SFA (was CTD - just changed for testing purposes). I need to foward it to a cell phone number (and yes, I know all the toll fraud issues - this is a temporary fix and a waiver has been signed).

Have tested these scenarios:
(the first is the preferred method by the customer)

1: HUNT/FDN/CFW to 9xxxxxx - internal calls work fine; external calls get routed to the operator on CFWD; FNA will ring several times, then blip for a second and ring again to the same extension.

2: HUNT/FDN/CFW to ACD NCFW to 9xxxxxx - internal calls work fine; all external calls go the operator

3: HUNT/FDN/CFW to access code + xxxxxxx - all calls get fast busy (even if dialing direct from the extension, the call gets fast busy and I get two BUG codes: BUG0040 BUG1366

Route has FTR OPT CFF and members are UNR, NCOS 0, TARG is blank.
NET_DATA has TRNX YES EXTT YES FTOP FTLY

Any ideas?

 

[bigindian65]

what is trunk ncos?

Mato' Was'aka

 

[oceanSD]

Trunk NCOS is 0, but it has CLS UNR - also, they use the same trunks for inbound and outbound.

 

[RickyPone]

change the ncos of the members to the frl that you need.

 

[oceanSD]

ok - will give that a shot & post back... I thought that if I had UNR, that it overrode NCOS...

 

[oceanSD]

no joy Ricky - it still does that loop thing on a FNA, you can hear it try to transfer, but then it just rings itself back.

I also tried to route to another VM system over TIE trunks using CDP and it does the same thing - routes to the operator. argh!

 

[oceanSD]

What would divert the calls to the Operator? or to call back to itself? hmmm...

 

[RickyPone]

Have you looked at rdr_data?

 

[oceanSD]

Yep, the two sites are the same... I've got someone else looking at it now with me. I'm guess that we're still looking at something to do with the trunks themselves, but I brain fried at this point...

 

[trvlr1]

In the access code option you listed, make sure you have the right code for the route you want to use and make sure you are not adding the "9" after the acod and in front of the number. I had one tech swear up and down it was right, but one quick look and it was obvious with the fresh set of eyes what he had done in similar circumstances!

 

[oceanSD]

Yeah, checked that and she can't dial it direct either... I hammered that in about not dialing the '9'. Still no joy... I see several threads on here addressing the same issue, but they were closed with no resolution.

 

[Firebird Scrambler]

Can you print off the details for the test phone?. Are you using ACOD's or pre translation from the phone. i.e. XLST?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[oceanSD]

no, just hard forwarding/hunting and call forwarding all to the 9+

FDN  9XXXXXXX
TGAR 1
LDN  NO
NCOS 3
SGRP 0
RNPG 86
SCI  0
SSU  0000
LNRS 16
XLST
CLS  UNR FBA WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
     MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFA DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD MCTD CLBD AUTU
     GPUA DPUA DNDA CFXA ARHD CLTD ASCD
     CPFA CPTA ABDD CFHA FICD NAID BUZZ AHD
     DDGA NAMA
     USRA ULAD RTDD RBDD RBHD PGND OCBA FLXD FTTU MCBN
CPND_LANG ENG
RCO  1
HUNT 9XXXXXXX
LHK  1
PLEV 02
AACS NO
ITNA NO
DGRP
DNDR 0
KEY  00 SCR XXXX 0     MARP
KEY 19 CFW 8 9XXXXXXX

 

[yyrkroon]

So, if someone internal dial xxxx the phone forward to the external number just fine after x number of rings?

but failed if calling xxxx from an external source, correct?

and you're positive that RDR OPT is set to CFF?

Please post the RDR D/B

 

[GHTROUT]

I suspect trunk supervision issue.

--
Nortel Resources at GHTROUT.com
--

 

[RickyPone]

Try setting the tgar of the phone to 0 as well. Look at the esn and see if tgar is turned on.

 

[oceanSD]

yyrkroon - yep - RDR posted below
GHTROUT - supervision isn't an option on the PRI trunks
RickyPone - TGAR isn't enabled...

RDR_DATA
  OPT CFF CFRD PVCD CWRD
  FNAD FDN
  FNAT FDN
  FNAL FDN
  CFTA NO
  CCFWDN


PAGE 005

  CFN0 3
  CFN1 5
  CFN2 7
  DFN0 4
  DFN1 4
  DFN2 4
  MDID YES
  NDID YES
  MWFB NO
  TRCL 0
  CRT0 19 00 07 45
  CRT1 00 00 00 00
  CRT2 00 00 00 00
  CRT3 00 00 00 00
  DAY0 1 2 3 4 5 6 7
  DAY1
  DAY2
  DAY3
  HOLIDAY0
  HOLIDAY1
  HOLIDAY2
  HOLIDAY3

 

[RickyPone]

OK rdb and tnb of one of the trunks. Can you post that?

 

[oceanSD]

TYPE RDB
CUST 00
ROUT XX
DES  DID
TKTP DID
NPID_TBL_NUM   0
SAT  NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
    MODE PRA
    IFC  NI2
    CBCR NO
    NCOS 0
    SBN  NO
    PNI  00000
    NCNA NO   
    NCRD NO
    CHTY BCH
    CPFXS YES
    CPUB OFF
    DAPC NO
    BCOT 0
    INTC NO
DSEL VCE
PTYP PRI
AUTO NO
DNIS NO
ICOG IAO
RANX NO
SRCH RRB
TRMB YES
STEP
ACOD XXXX
TCPP NO
PII NO
TARG
CLEN 1
BILN NO
OABS
INST
IDC  NO
DCNO 2 *
NDNO 2
DEXT NO
ICIS YES
TIMR ICF 512
     OGF 512
     EOD 13952
     NRD 10112
     DDL 70
     ODT 4096
     RGV 640
     FLH 510
     GRD 896
     SFB 3
     NBS 2048
     NBL 4096
     TFD 0
DRNG NO
CDR  YES
INC  YES
LAST YES
QREC NO
OAL  YES
AIA  YES
OAN  YES
OPD  YES
NATL YES
MUS  NO
EQAR NO
FRL  0 0
FRL  1 0
FRL  2 0
FRL  3 0
FRL  4 0
FRL  5 0
FRL  6 0
FRL  7 0
OHQ  NO
OHQT 00
PLEV 2
MCTS NO
ALRM NO
ART  1
SGRP 0
AACR NO

TN   003 01
TYPE DID
CDEN SD
CUST 0
TRK  PRI
PDCA 1
PCML MU
NCOS 3    <---- was 0
RTMB 20 1
B-CHANNEL SIGNALING
NITE
STRI/STRO OWK OWK
AST  NO
IAPG 0
CLS  UNR DTN CND WTA LPR APN THFD HKD
     P10 VNL
TKID

 

[nessman]

Do an enhanced trace in LD 80 on your test TN and see where things are going for both internal and external calls. It will help guide you down the right path.