External call -User and Audix answer at same time

[masoncf]

I have just had a new Definity and Audix installed in one of my Mexico sites. I am waiting on Avaya to get back to me, but they are being slow about it. Intermittently, I call down to one of the DID's and the user answers, but so does the users greeting from Audix (yes, at the same time). Audix drops shortly after. Has anyone experienced this? Thanks.

 

[masoncf]

WOW! This is going to be interesting with the equipment being in Mexico and the language barrier. Thank you.

 

[lmalone]

Something you might try is to change the field on either page 2 or 3 of the hunt group form called Message Center: for the Audix hunt to MSA, That should cause the bridged appearance on the originally called station to drop off.