External Call Forwarding

[otm1221]

Hi,

Do I need to have a phyisical phone connected to have calls that come in to an extension forwarded to an external number? When I to PRT in LD20, it shows the number set to forward but when I dial the extension it goes to the regular voice mail. Any ideas? Thank you.

 

[Utreg]

No physical phone has to be connected (if enabled).
It goes to the 'regular voicemail' of a cell phone?
Posting the TN will help solving this

 

[otm1221]

Hi Utreg,

Thanks for the quick response. I have programmed TN 38 3 with the extension and programmed it to forward to a cell phone, but instead of going to the cell phone it is going to the regular meridian voicemail for that extension.
The TN shows CFXA in the CLS and the following
16 MWK 6363
17 TRN
18 A06
19 CFW 31 9011441111111111 (i just puts ones)
20
21
22
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT

 

[jamie2]

Prt the entire TNB. It is the CLS section we are generally after, but its helpful to see the entire print.

 

[otm1221]

Hi, this is the PRT

REQ: prt
TYPE: tn
TYPE TNB
TN 38 3


DES 046
TN 038 0 00 03
TYPE 3904
CDEN 8D
CUST 0
FDN 6363
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 6363
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 6318 0
CPND
NAME ALUN EYNON-EVANS
XPLN 24
DISPLAY_FMT FIRST,LAST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 6363
17 TRN
18 AO6
19 CFW 31 9011442030884796
20
21
22
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 5 JUL 2007

 

[jamie2]

You may have a NCOS issue. Raise your NCOS and try CLS UNR for testing.

 

[dabble]

Your FDN and HUNT are set to 6363 so if the phone is not physically call forwarded then calls to this extension will go to 6363.

If you want to have calls to this extension always forward to the external number, you could create a new ACD DN in LD 23 with the NCFW to the external number. This would free up your digital TN as well, if you don't have a physical phone attached to it.

 

[otm1221]

Dabble, that's exactly what I would like to do, they have had me setup a number of phones the normal way; so I would definetly like to free up some some of my TNs which I am running low on. I just tried it but I think I am making a mess over here. Can you point me to where I might find instructions on how to do this?

 

[dabble]

No problem. To use the same DN (x6318) you would have to delete the TN it is assigned to first, before the next step.

Then, go to LD 23

REQ NEW
TYPE ACD
CUST 0
ACDN 6318
MWC
DSAC
MAXP 1
SDNB
BSCW
ISAP
RGAI
ACAA
FRRT
SRRT
NRRT
FROA
CALP
ICDD
NCFW 9011442030884796
FNCF
......HIT ENTER THROUGH THE REST OF THE PROMPTS

 

[otm1221]

Awesome!It worked like a charm and thank you everyone for you input.

 

[otm1221]

Ok, this is my fault, I forgot one important detail, extension 6318, when being dialed from outside is 212-610-6318, when dialing it within the company it works fine, but if I dial from outside it doesn't.

 

[jamie2]

Did you have it listed in your IDC table (LD 49).

Just a note for future, there are several ways to forward. By a normal set call forward, Dummy ACD, DCFW via a phantom.

 

[acewarlock]

In the CLS CFF instead of CFO

 

[gregdeike]

Have you tried using PCA (if your switch is set up for it). Works like a charm and the user can turn it on or off at their convience. Lot easier than messing with the phone all the time.

 

[acewarlock]

That should have been In the CDB (CFF) instead of (CFO)