desphoneguy
Vendor
Hello everyone
We have a customer running server edition REL 11. with a combination of digital/analog/J Series Phones/ and a PRI Circuit
People can receive incoming calls/ make outgoing calls/ we can transfer calls internally and externally
When we call forward a user unconditionally to an external number we have the following situation.
If we call in through Voicemail Pro and dial the extension of the user that we have forwarded the call gets successfully completed.
If we call from am internal extension the call does not forward externally.
We have the transfer inhibits all set correctly as the forwarding does work somewhat and the transfer works
Any Ideas.
We have a customer running server edition REL 11. with a combination of digital/analog/J Series Phones/ and a PRI Circuit
People can receive incoming calls/ make outgoing calls/ we can transfer calls internally and externally
When we call forward a user unconditionally to an external number we have the following situation.
If we call in through Voicemail Pro and dial the extension of the user that we have forwarded the call gets successfully completed.
If we call from am internal extension the call does not forward externally.
We have the transfer inhibits all set correctly as the forwarding does work somewhat and the transfer works
Any Ideas.