External Call Forward

[cevamisto]

Hi,

I have a customer that want to activate external call forward. I made all the things that I know about call forward but nothing happens.

I put some logs from the PBX. Could some body tell me what I missing?

There is only one route. The access code (AC1) is the ACOD of the route:
"REQ: prt
TYPE: rdb
CUST 0
ROUT 10

TYPE RDB
CUST 00
DMOD
ROUT 10
DES ISDN
TKTP TIE
NPID_TBL_NUM 0
ESN NO
RPA NO
CNVT NO
SAT NO
IDEF NET
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI2
ISDN YES
MODE PRA
IFC EURO
CNTY ETSI
SBN NO
NCNA NO
NCRD NO
CTYP UKWN
INAC NO
ISAR NO
CPFXS YES
SDID NO
DAPC NO
INTC NO
DSEL VOD
PTYP DTT
AUTO NO
DNIS NO
ICOG IAO
SRCH LIN
TRMB YES
STEP
ACOD 9
TCPP NO
TARG 01
CLEN 1
BILN NO
OABS
INST
IDC NO
DCNO 0 *
NDNO 0
DEXT NO
SIGO STD
MFC NO
ICIS YES
OGIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096
RGV 640
GTO 896
GTI 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DTD NO
SCDT NO
2 DT NO
DRNG NO
CDR NO
NATL YES
SSL
CFWR NO
IDOP NO
MUS NO
PANS YES
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
ATAN NO
OPR NO
ALRM NO
ART 0
PECL NO
DCTI 0
SGRP 0
AACR NO"

The configuration of one of the ISDN channel is:
"DES ISDN
TN 002 29
TYPE TIE
CDEN SD
CUST 0
TRK PRI2
PDCA 1
PCML A
NCOS 0
RTMB 10 29
B-CHANNEL SIGNALING
TGAR 1
AST NO
IAPG 0
CLS UNR DIP WTA LPR APN THFD XREP BARD
P10 TRC
TKID
AACR NO"

The configuration of NET and RDR data are:
"TYPE RDR_DATA
CUST 00
OPT CFF CFRA DSTD PVCA CWRD MCI
FNAD FDN
FNAT FDN
FNAL FDN
CFTA YES
CCFWDN 15
CFN0 2
CFN1 2
CFN2 2
DFN0 4
DFN1 4
DFN2 4
DNDH NO
MDID NO
NDID NO
MWFB NO
TRCL 0
DFNR 1
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00
DAY0
DAY1
DAY2
DAY3
HOLIDAY0
HOLIDAY1
HOLIDAY2
HOLIDAY3"

NET
"TYPE NET_DATA
CUST 00
OPT RTD
AC1 INTL NPA SPN NXX LOC
AC2
FNP YES
ISDN YES
VPNI 0
PINX_DN 28709
PFX1
PFX2
HLOC
LSC
RCNT 5
PSTN NO
TNDM 15
PCMC 15
SATD 1
OCLI NO
DASC
DITI YES
TRNX YES
EXTT YES
FTOP FRES
APAD 0 0
VNR NO
NIT 8
FOPT 14
CNDN
CNAT
CNIP YES
CNTC
NATC
INTC "

The telephone is 3902 type and the configuration is:
"DES 3902
TN 004 0 00 15
TYPE 3902
CDEN 8D
CUST 0
FDN 2425
TGAR 0
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SFLT NO
CAC_MFC 0
CLS UNR FBA WTA LPR MTD FNA HTA TDD HFA GRLD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD CLTA ASCD
ABDD CFHA FICA NAID BUZZ
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD OCBD FLXA FTTC MCBN
FDSD NOVD CDMR
CPND_LANG ENG
RCO 1
EFD 2425
HUNT 2425
EHT 2425
LHK 0
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
DTMK
KEY 00 SCR 4117 0 MARP
CPND
CPND_LANG ROMAN
NAME test IT
XPLN 27
DISPLAY_FMT FIRST,LAST
01 CFW 16 90213062994
02 AO6
03
04 TRN
05 MWK 2425"

I made some trace on D-Channel and when I made the call to extension that had external call forward activated, on trace I have this message:

"DCH 20 UIPE_OMSG CC_REJECT_REQ REF 0000FBCA CH 2 17 TOD 17:35:26 CK 590DA180
CAUSE: #63 - SRV OF OPTION NOT ALLOWED

The NCOS=3 has FRL=3, i changed the CFF into CFO in RDR but no results.

Somebody have idee what is wrong with this configuration and who can escape the "CAUSE 63 - SRV OF OPTION NOT ALLOWED "?

Thank you,
Mike

 

[pbxn]

Can you call that number direct? If not, look in your npa tables and add the npa.

 

[zog99]

if i read you right and you just want to call forward external

set CFXA in the CLS of the set

 

[johnpoole]

because the acod is 9, you are not using bars, all bets are off. nortel tech support will not touch that until the software (bars) is complete

john poole
bellsouth business
columbia,sc

 

[cevamisto]

pbxn - i can call direct the number

zog99 - the CFXA is allowed into set

johnpoole - i didn't program the pbx so when i saw that the access code is the ACOD of the route, i was thinking to reprogram the access code and the ACOD of route, RLI, SPN....

Another question: The secretary has a 3903 set and when she is not at the office and somebody call, she want to see which numbers are "missied". In this moment on the telephone display appears the numbers of missied calls but with "unkown name"

Thank you

 

[cevamisto]

HI,

Thanks a lot Johnpoole, after I configure the RLI, Route, SPN, Trunks,.. the external forward works.

Thank you,
Mike

 

[srmega41]

On your display question, I think the only thing she needs to do is use the navigation arrows to move the the right. On the Call Log (Callers List), there should be a small arrow on the right side of the display. This indicates there is additional data to be viewed. Press the right arrow, and the name and number show up. You can also then scroll up and down to see both as you go through the log.

Hope this helps,

Scott M.

 

[cevamisto]

I saw where is "unknown name" it is caller number. I forgot to tell about this.

Thanks,
Mike

 

[coniglio]

I don't think you can do anything about UNKNOWN NAME. I think it depends on what info the caller's carrier passes. If she knows the person's name she can enter the name and number in her directory and then when a call comes in from that number it should show the name she programmed against it.

 

[johnpoole]

the name display depends on two things, carrier agreement and rcap entries.. you can monitor the dch in ld 96 to see if your getting names before you chase that problem very far

john poole
bellsouth business
columbia,sc