External call forward on Hunt Group

[slash50]

Hi,

I am trying to set up an external follow me for a hunt group.

Group number is 1444, spare voice number is 1924, external divert position is cell phone.

I have tried setting 1924 as an abb dial to cell phone, then *24*1444*1924# but that didn't work.

I have tried setting 1924 as a generic extension with a pelpi straight to cell phone then *24*1444*1924# but that also does not work.

Can anyone help me here, I have a customer getting more irritated (

Thanks for ALL suggestions )

 

[whosrdaddy]

PRE BC12 :you can't external forward a GH with *24* (use an acd group instead and control this group with acd supervisor /operator
from BC12 a GH member can do *22*GH#external nr#

Cheers,
Daddy

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[GFDANNHAUSER]

Is all the agents logged out?
CDINIIR=1444,DIV=1924;

*21*OWN EXT# Logs agent out of group
#21# Logs into group

BR
George

 

[ICFUC]

Isn't it possible PRE-BC12 to do a *24*......?
I can do it in BC11SP15 but the atleast one of member extensions needs to be a master extension
SPEXIIR=XXXX,OPT=M;
ADCOI:ABB=1924,TRA=00123456789,CLASS=0; ( 0&&3 ??? )

Then do the *24*1444*1924# from the XXXX ext.

To cancel : #24*1444# from XXXX ext.

 

[whosrdaddy]

*24* can't be used for EXTERNAL destinations

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[ICFUC]

No thats right but you can route it to an abbreviated number, like he tried to do with the 1924 ext.

Operstors can also do the *24*1444*1924# command

The SEL-parameter need to be more than 00 in the last 2 digits though.

 

[csml]

Hi,

Ive make first een common Abreviated number to an external number.
Then you make an extension with an direct diverte position to that common Abreviated number. (*21#)
At last you do *24*1444*extension# on an master extension.

I have BC11 and it works.

 

[whosrdaddy]

Icfuc, don't know in what market you are but in European market systems *24*GH*External# is not allowed, EVEN if external = abb. the pbx won't accept the procedure and will give wrong format.

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What You See Is What You Get
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[csml]

You have richt.

The extension is wrong.
It is an empty ACD

The ACD have an automatic divertee to the common abreviated number.

The GH have an *24* to the empty ACD.