External Auto Dial key going out copper

[rhowlett]

Hey All,
One of my techs has handed me a head scratcher.
System is an MICS 6.1 with a bunch of copper lines.
They just got a PRI T1 and they are using it for DID and outbound use at the moment. They plan to port their numbers over at a later date.

Here's the question:
On an external auto dial key, can you change what line/pool it uses to make teh call?

When you press it now, it is grabbing a line from the copper pool(7) instead of the T1(9).

Any thoughts on why this would do this?

Thanks,
Rob

 

[jerryreeve]

With a PRI there is no pool used it rather should be using routing and destination codes. you will be using a 9 for calls out on the PRI. Keep the 7 pool for emergency outgoing also if you want to but you do not need to use a pool button to effectively dial a 9 for you, just dial the nine yourself.

I had one customer that insisted that they had a line pool so I just programmed a button with "9" works fine.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

Mind like a Steel trap - Once used forever clamped shut.

 

[rhowlett]

That are using routing now.
When you program that button, was it an internal auto dial? My tech tried it, but he said it still grabbed the copper lines. I didn't think to ask if he was using an external auto dial key.

 

[jerryreeve]

Program it with feature * 1 (external autodial) as a 9.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

Mind like a Steel trap - Once used forever clamped shut.

 

[rhowlett]

It worked on my switch at the office. I guess he didn't have all the routes and destination codes built properly yet.