extention being transfered

[tallguy804]

Hello all,

I have an extention 210 that is automaticly being transfered to the VM whenever someone calls it. I have checked the call forwarding and there is no forward on this extention.

The odd thing is that the user claims it was working fine yesterday and this morning it was doing this. Any suggestions?

Thanks

 

[pave35]

Station may be in Do Not Disturb with DND to VM set in the Auto transfer destinations.
The default cancel code for this on a 2000 is #8 and on the Key system I think it is 44 or 45. Not sure.

 

[rship72]

what system? IPK IPS
are they auto-attendant? The voice mail box transfer may be set to NO if that is the case.