Extension Ring Time NS700

[IntelligentComm]

I have a new setup where the calls go to a CS Menu 1, if they input nothing it rings into an ICD Group - I found the ring time out for the ICD Group 601 - works fine.

However, if the caller enters # it then goes to CS Menu 2 where they can select the extension by either entering 1 for whoever, 2 for whoever. When they call in that way and select the specific extension it rings for like a minute until voice mail intercept.

Where is the timer for route 2? I adjusted anything I could find to 25 seconds however calls still ring for what seems over a minute before intercept to voice mail

Thanks!

 

[obtsystems]

Intercept time through disa is in system settings/disa and is default at 40 seconds

 

[IntelligentComm]

Thanks however this was resolved by adjusting the Transfer Recall time from 60 to 25 seconds.

 

[bigglesnz111]

Sounds like the PBX transfer sequence may be set to FX, try changing it to FXD

 

[obtsystems]

Good to hear you got sorted. I did misdirected you as I presumed you were using Disa and not the um system