Extension monitoring

[breimann]

Hello,

I have a user that my boss asked to be monitored for the calls they make and recieve. I've seen this once, I know through the definity that you can monitor what an extension does, down to even taking the phone off the hook. I tried looking for the command via google but came up empty. Any help would be awesome! Thanks in advance

 

[1a22ip]

If you have version 8 or above try list trace station followed by the extension number. Version 11 will stay active for about 3 pages. Versions prior will terminate on hang up. Do you have a CDR call accounting package of some sort? If so you can pull reports hourly and as long as you are capturing incoming calls.

1a2 to ip I seen it all

 

[mclellan]

Hello,

If this is a one time thing, you can go to

http://www.utilcall.com

and download a 10 day trial of the Call Flow Extract. There is a program included with this called 'Switch Trace'. You can set this up to trace a station indefinitely or a predetermined amount of times.

You can also set this up using the Windows scheduler if you need to run it when you aren't in the office.

 

[agiles64]

LIST TRACE

time data

11:46:25 active station 6998 cid 0x17ba
11:46:26 dial 6969
11:46:26 busy station 6969 cid 0x17ba
11:46:29 idle station 6998 cid 0x17ba
11:46:29 TRACE COMPLETE station 6998 cid 0x17ba

this is the results of the trace......