ReaperLXIX
IS-IT--Management
Hello all,
This is my first time posting to Tek-Tip's and I apologize in advanced if there's anything I don't include.
We are starting to see an issue with some extensions that seem to be stuck routing to only VM.
This is the second extension that I've had in the past 2 weeks with this issue. The first extension seemed to have fixed itself within a couple of hours.
Essentially if you call the extension from either internal or external the phone will immediately go to VM.
SAC is turned off, EC500 is disabled, I have restarted the deskphone. I have also signed that extension into another desk phone(J179) to confirm that the issue follows the extension.
Ultimately there is no symbols on the phone indicating that it's in any kind of state.
While inside of Site Administration I confirmed that the extension wasn't listed after running "list call-forwarding" and I've attempted to turn on and off "Advanced Call Forwarding" as well with prevail.
With the Advanced Call Forwarding enabled the extension seems to ignore the forward and just still goes straight to voicemail.
I have also attempted to change the coverage path and it seems to make no change what so ever.
I also did a trace on the extension while I attempted to call it and it immediately just changes the trunk to VM as soon as the call is recieved.
Anyone happen to have any idea of what I could be missing from here? I'm honestly lost as to what is causing it to just go straight to the VM trunk at this point.
Thanks for any and all help!
This is my first time posting to Tek-Tip's and I apologize in advanced if there's anything I don't include.
We are starting to see an issue with some extensions that seem to be stuck routing to only VM.
This is the second extension that I've had in the past 2 weeks with this issue. The first extension seemed to have fixed itself within a couple of hours.
Essentially if you call the extension from either internal or external the phone will immediately go to VM.
SAC is turned off, EC500 is disabled, I have restarted the deskphone. I have also signed that extension into another desk phone(J179) to confirm that the issue follows the extension.
Ultimately there is no symbols on the phone indicating that it's in any kind of state.
While inside of Site Administration I confirmed that the extension wasn't listed after running "list call-forwarding" and I've attempted to turn on and off "Advanced Call Forwarding" as well with prevail.
With the Advanced Call Forwarding enabled the extension seems to ignore the forward and just still goes straight to voicemail.
I have also attempted to change the coverage path and it seems to make no change what so ever.
I also did a trace on the extension while I attempted to call it and it immediately just changes the trunk to VM as soon as the call is recieved.
Anyone happen to have any idea of what I could be missing from here? I'm honestly lost as to what is causing it to just go straight to the VM trunk at this point.
Thanks for any and all help!