Extension handset picked up, but has to press line. 2

[techjohnny]

We have one extension in our SV8100 NEC system that has to select the line after the call is picked up.

I was hoping somebody knew where this is configured?

--jp

 

[belevedere]

15-01-02 auto line seizure
20-08...by speaker key

 

[techjohnny]

Belevedere,

Thanks for the fast response. Users that don't have to select the line do not have that checked, and checking that has not changed the problem user.

Any other suggestions?

 

[belevedere]

15-02-10 by extension, ringing line preference to answer a ringing call by lifting the handset.

 

[techjohnny]

Possible a mis-configured handset? Those boxes are already checked.

 

[epcompx2]

Is the phone programmed to ring on incoming calls?

 

[techjohnny]

Sorry, guys. Overlooked the obvious. Extension was not assigned in 22-04. Too many phones going off in the same room to discern the rings.

 

[belevedere]

You could use the copy mode in PCPro to copy over the settings from a working phone to the broken one.

 

[techjohnny]

Belevedere,

Thank you for the tip.