Extension goes straight to voicemail

[ThomasBB]

Hi,

Setup:
IP Office 500 version 4.2(23)
Avaya 5610SW phones

I have about 40 users, all using the above-mentioned phones with no problems. One user, however, can't receive calls - it simply goes straight to voicemail. She can make calls with no problems.

I've checked that the "Do not disturb" isn't enabled. I've also double-checked all her settings to see if anything is different from the other users, but no luck there neither.

When I call the number, it rings twice before going to Voicemail. "Call status" says "RAS [name[number]]" for a few secs, before switching to Voicemail.

Any hints, tips or things I should be looking for?

Thanks in advance!

 

[amriddle01]

Well discuss remote access with them, then you only pay for time programming. In the meantime you can look for a better maintainer

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers