Extension-Based IP Gateway 1

[ITSurvivor]

Greetings all, yes, that means you CWC and Obtsystems, LOL.
I do confess that I am a newbie to the phone system and would like to challenge any of you to assist in resolving our "little" issue. CWC/Obtsystems, read all your posting and I quite impressed with you both, so here goes.
We are attempting to setup an extension-based IP gateway between our KX-TDE200 here at Pleasanton and our KX-TDA100 in San Francisco. We, my boss on vacation for the next two weeks, kept hitting a stumbling block getting the Virtual IP-GW16 card in the KX-TDE200 to In Service its ports ("Card Obstacle" error). What type of mistakes are we making here? My boss was the one who configured both systems so I may not be able to answer much. If someone can point/detail what I need to do, I am quite certain that I will be able to accomplish that.

I do thank you all gentlemen for review my post and perhaps throw in your 2 cents to resolve our issue.

Cheers,

Richard

 

[obtsystems]

Is there a dsp card in the systems?

 

[ITSurvivor]

Greeting obtsystems,

I don't believe so, so I took the liberty of penning down all the cards in the KX-TDE200 here in Pleasanton. From right to left. IPCMPR, OPB3, IP-GW4E (my boss removed the IP-GW16 and replace it with the IP-GW4E in case it was simpler to setup before he got back), LC0T8, DLC16, DLC16, DLC16 and DHLC8. Those are the only cards that are currently inside the box. If we are able to configure the extension with the IP-GW4E, then by all means.

I do thank you so much obtsystems for the rapid response.

Cheers,

Richard

 

[obtsystems]

You would have to remove the ip4 gateway card and delete the 16 ipgateway card then put back in the card. Or else put back in the 16 card.
But since you have the tde system you should have got the dsp card to sit on the main board. Then you can configure the system gateway card through the virtual shelf
I have never put a ipgw card in a tde. Not sure if it will
Work, but if it comes into service then you will have to browse on to the card with a web browser to set up ip
You will also need a VPN between both sites

 

[ITSurvivor]

Thanks again obtsystems,

I am quite certain that Pete (my boss) deleted the 16 ipgateway card prior to installing the ip-gw4E. Is there any information on how to factory reset the ip-gw4e card and then configure it from scratch? Please be aware that I am a newbie on this so please bear with me. On a side note, I will be chatting briefly with Pete on the progress and perhaps asking him more info on what he has configured and where the ip-gw16 card location.

Thanks and cheers,

Richard

 

[obtsystems]

In the program tool- slot what card is shown in the slot the gw is in

 

[ITSurvivor]

Slot 10

 

[obtsystems]

I meant what card is it saying it is. Take out the card and see if it is showing one preinstalled

 

[ITSurvivor]

Greetings obtsystems,

So sorry for the tardy response. I read a bit of the manual so now I am a bit familiar with answering questions. The card in slot 10 is IP-GW4(TDA0484). I am a bit proud of myself to be able to reset the card to factory default and using a cross-over cable, configured a real ip address onto the card. Lamentably, when the card is connected to a computer (cross-over cable) or to our network switch, when user attempt to dial, we receive a fast busy. Any idea why? The manual never mentioned any of that type of issue. Version on the card is 2.001


Thanks so much for all your advise thus far.

Cheers,

Richard

 

[obtsystems]

you have to set up a load of things to get it to work.

List of things needed
First is a VPN

On each gateway card
IP to gateway translation table
dn2ip
lead number to ip

exsample if

Pleasanton ext number range is 2xx so
2 plus 2 digits = 192.168.1.101 ( Pleasanton system ip address )

San Francisco is 1xx then 1 plus 2 digits = 192.168.2.101 (San Francisco system ip address)

then on Pleasanton you will have to set incoming number = 2 and San Francisco incoming number is 1, the out going ip address can be set in both systems

on the system,
you have to set up the number ranges to be different as above you can have on as 1xx and the other as 2xx
if you want both to be the same numbers, then you use own pbx in tie table, so one is 1 the other is 2, to dial other pbx you would dial 72xxx or 71xxx

you then have to set up tie table with lead number and point it to the trunk group of the ip gw4 card, (which you will have to assign in co settings.

if you chouse to use different extension ranges in both sites, just put the other extension number in system>number plan >main> other pbx extension

Thats about it, this has to be done on both systems

 

[ITSurvivor]

Greeting obtsystems,

Thanks so much for the valuable info on my next steps in configure these puppies to chat with each other. My boss did configure the VPN and I am able to reach the SF office KX-TDA100 web interface. When I check all the other configurations you had penned down, there are no such animals. So I do confess that will be my tasks.

Any idea why when the TDA0484 is connected to the network switch would cause phones to go Fast Busy? I can't configure the TDA0484 while it is on the network for users won't be able to use their phones. Help???

Cheers,

Richard

 

[obtsystems]

Your phones are digital, so the network should not cause a problem.is this a internal call or external, this could be because as default the gateway card will be in co group 1, and when the network is connected the system may try to send calls out that trunk, make sure the gateway card in co settings are in a different trunk group than your lcot 8 line card

 

[ITSurvivor]

Obtsystems,

From what I recalled, short term memory here, the calls where fast busy as soon as you started dialing some numbers.

Sorry so sound dumb on this question; however, where would I go to check on CO Groups? From my TDE Maintenance Console I view option 10 - CO & Incoming call, is this where I check and update the trunk group? You are so correct for I view in DIL Table & Port Setting that under the column VM Trunk Group No., that both the LCOT8 and IP-GW4 are using the same VM Trunk Group No of 1.

obtsystems, how do I know what trunk group to assign to the IP-GW4 card? What screen do I change it in?

Thanks so much,

Richard

Thanks as usual,

Richard

 

[ITSurvivor]

Hi Obtsystems,

Found where to update the trunk groups; however, I am a bit confused on the trunk numbers. I do understand that I can pick any from 2-10, but I am hazy about how trunk groups work. But you are so right on that issue.

Thanks,

Richard

 

[obtsystems]

It does not matter what trunk group you use as long there is no other trunks in that group with the gateway card. Trunk groups are what is used to select the correct lines I.e when you dial 9 it will go out on trunk group 1 and when you set tie table to select trunk group 2 when other system ext is dialled it will go out the gateway card over VPN

 

[ITSurvivor]

Splendid! Thanks so much for the quick explanation obtsystems. So there would be no harm in me changing the trunk number with the system live on the IP-GW4 card to Trunk Group 2? I do confess, with my limited knowledge of the phone system, I am frightened that I may bring the whole pbx system down if I change something. However, I do confess that I have learned quite a bit from you in these posting. I will report back to you in a bit as I proceed forward.

Cheers,

Richard

 

[obtsystems]

Copy the dbsys file from the Sd card. If it all goes wrong you can reload that file and it will restore to that dates settings.

 

[ITSurvivor]

Morning obtsystem,

I configured both pbx systems to the best of my ability and wonderful instructions from you; however, how can I test that there is traffic between both pbx systems, beyond dialing the extension #. I will share that we are following the numbering plan of the extension number method instead of the PBX code method. In Pleasanton, we use ext # 200-399 and 850 and would like the configure SF to use ext 400-499. My Hunt pattern for the Pleasanton pbx is Hunt Pattern Receive Leading # Hunt Group
1 2 1
2 3 1
3 8 1
4 4 1
Is that how to configure the hunt pattern. The manual shows using the PBX Code Method. To add, went into pbx maintenance DIL Table & Port Setting and changed the VM Trunk Group No. for the IP-GW4 to 2. Must I also change the Tenant Number??? It is currently at 1.
I am truly grateful for all your assistance, truly. Thank you.

Richard

 

[ITSurvivor]

obtsystems,
Just to clarify for not certain that this was divulge prior, the SF office will be going thru the Pleasanton office for outbound calls. Currently user in SF office gets fast busy when they dial 9. I am quite confused on how the sf pbx interprets that the user needs a dial tone? Since the route is thru Pleasanton, which pbx should assign that dialtone. Am I making sense here?

Thanks,

Richard

 

[obtsystems]

You don't need to change vm group or tenant.
Does sf have any lines?
Receive number is the first digit of extension on it's own system like sf is 4

Dn2ip will be sf 4 followed by 2 digits and set to sf system ip address
Pres will be 3 followed by 2 digits and 8 follow by 2 digits to ip address of pres system
To dial through pres the lead digit 9 will have to go to pres followed by 10 digits. You will not get dialtone just dial and it go. Get the extensions working first